Property Manager

What we do

Milk Chocolate Property is a complete offering, encompassing research, planning, buying, building, and management of our clients’ properties. Our core belief is that in the future, all parts of the property buying experience will be verticalised into one journey. The most seamless journey wins.

The Role

We have roles available across a range of experience levels for Property Managers looking to be a part of a team that does things differently. You will work within Milk Chocolate's national Property Management division, and be responsible for managing a portfolio of residential properties across multiple states from our Sydney HQ.

As a Property Manager, you will deliver consistent, high-quality property management services to landlords and tenants, working within a centralised model supported by offshore resources and on-the-ground leasing agents in each state.

With a current portfolio of 180 properties across ACT, NSW, QLD, SA, VIC, and WA - and continued growth of approximately five properties per month - this role is integral to maintaining service quality and client satisfaction as we scale.

What This Looks Like In Practice

You will be responsible for the day-to-day management of your allocated portfolio, including:

• Managing a portfolio of properties across multiple states, ensuring consistent and high-quality service delivery
• Coordinating with on-the-ground leasing agents to manage routines, ingoings, outgoings, and open homes
• Acting as the primary liaison between tenants and property owners, ensuring clear, proactive communication
• Managing maintenance requests and coordinating repairs in a timely manner, with support from our Maintenance Coordinator in our Projects team
• Managing arrears, lease renewals, and general portfolio performance
• Ensuring all compliance requirements are met across multiple jurisdictions
• Supporting leasing campaigns to ensure properties are rented efficiently with minimal vacancy
• Assisting in onboarding new landlords and tenants into the portfolio
• Updating and maintaining all Property Management systems and tools

You Will Also Be Responsible For

• Coordinating with state-based inspectors and agent partners to ensure high-quality on-the-ground execution
• Supporting leasing activity including advertising, application processing, and lease management
• Conducting rental assessments and monitoring local market conditions
• Ensuring compliance with trust accounting processes using PropertyMe (with support from accounts)
• Identifying opportunities to add value to client’s properties and referring opportunities to internal teams
• Preparing reports and maintaining accurate records across the portfolio
• Managing NCAT matters where required, including preparation and attendance
• Managing insurance claims where required on behalf of owners
• Maintaining a high level of organisation, time management, and accountability

What You Can Expect From Us

We are a growing business, which means there is real opportunity to develop your skills, take on more responsibility over time, and grow with the team. We invest in multi-state licensing support, ongoing legislative upskilling, and equipping our people with the tools and knowledge to do their jobs well.

Because we operate nationally, you will build exposure to legislation, compliance requirements, and market conditions across multiple states - experience that is difficult to get anywhere else and genuinely valuable for your career in property management. Because of our unique model, there is very limited travel involved in this role, and you’ll rarely need to visit properties in person or hold open homes. You will also be supported by our Maintenance vertical who are responsible for resolving complex maintenance for our landlords.

Skills & Qualifications

• NSW Class 2 Licence (essential)
• Minimum 2 years' experience in property management (essential) - experience across multiple states is a plus
• Proven experience managing end-to-end portfolios
• Experience attending and managing matters through NCAT tribunal
• Strong interpersonal and communication skills
• Strong negotiation and conflict resolution abilities
• Proficiency with systems including PropertyMe, Inspect Real Estate, Tapi, Inspection Express, Flk it Over, and Google Workspace
• Ability to adapt to new technology and processes, and a willingness to learn
• High level of organisation and attention to detail, and the ability to adapt to changing properties
• Ability to work both independently and within a team environment
• Solid understanding of relevant legislation, with willingness to learn and adapt across multiple states
• While our portfolios are primarily residential, exposure to commercial Property Management is a plus

Additional Context

• Based in Sydney HQ with a centralised team structure
• Supported by on-the-ground leasing agents nationally (no open homes required)
• Exposure to cross-functional teams including Projects, Maintenance, Purchasing, and Technology
• Ongoing support for multi-state licensing and legislative upskilling
• Work with an adaptive, agile team that thinks outside the box and gets things done
• Great team culture in a dog-friendly office
• Work hard, play hard - Monday coffees on the house, snacks all week, fortnightly team lunches and Friday nibbles every week
• 1 day per week working from home, once your probationary period has passed.

You can’t go wrong if you nail all these elements:

• Attention to Detail - Exceptional attention to detail in all forms
• Tech Savvy - Can adapt to new systems and processes easily, and use technology to solve problems
• Communicative - Knowing how important it is to keep stakeholders informed & updated
• Proactive - Provide proactive solutions to problems and constantly challenge the status quo
• Get Your Hands Dirty - Make things happen!

Pay: $70,000.00 – $110,000.00 per year

Benefits:

• Free drinks
• Free food
• Professional development assistance
• Referral program
• Work from home

Experience:

• Property management: 2 years (Required)

Licence/Certification:

• Real Estate Certificate or Real Estate License (Required)

Work Location: Hybrid remote in Chippendale NSW 2008