Property Manager

**Job Spec — Property Manager (Cape Town)**The Role

Flyp Homes is a fast-growing short-let property management company with a London portfolio and a Cape Town operations hub. We're looking for a sharp, proactive Property Manager

to join our Cape Town team — someone who takes real ownership of their portfolio, stays ahead of problems, and holds the line on standards.

This role sits at the heart of our operations. You'll be managing a portfolio of London-based short-let properties remotely, handling both reactive and proactive maintenance, keeping margins tight, and making sure every property is compliant, well-maintained, and performing.

Location:

Cape Town — Hybrid (2 fixed office days per week)

Working Hours:

09:00–18:00 UK time, Monday to Friday

Because our properties are in London, your working day aligns with UK business hours. 

Weekend Rota:

This role includes weekend cover on a rotating basis — currently one weekend per month. Days worked on the weekend are taken off in lieu during the week.

What You'll Be Doing

Maintenance Management

• Triage incoming maintenance issues and assign them to the right contractors promptly, within SLA
• Monitor open tickets from creation to resolution — no ticket gets forgotten or sits unactioned
• Drive proactive maintenance: identify and address issues before they escalate into complaints or costly repairs
• Coordinate with contractors to ensure work is scheduled, attended, and signed off within agreed timeframes
• Escalate when necessary and own the outcome, not just the handover

KPI Ownership

• Hit and maintain your portfolio KPIs: ticket closure rates, SLA adherence, guest satisfaction scores, repeat issue rates
• Track your numbers weekly and flag risks before they become misses
• Contribute to reporting cycles and ops reviews with clean, accurate data

Cost Control and Margin Management

• Approve maintenance spend within your authorisation limit and challenge anything that looks off
• Ensure contractor quotes are appropriate, competitive, and properly authorised before work begins
• Identify recurring cost patterns and flag opportunities to reduce waste or renegotiate
• Keep margins in line with Flyp's targets for property care spend

Billing and Compliance

• Ensure all maintenance work is correctly billed — to the right owner, at the right rate, with proper documentation
• Uphold Flyp's compliance standards across your portfolio: gas safety, electrical certificates, and any other statutory requirements
• Maintain accurate records in our property management systems at all times
• Support the team in making sure owners are informed and invoiced correctly and on time

What We're Looking For

Experience

• 3+ years in property management, facilities coordination, or a similar operations role
• Experience managing maintenance workflows, contractor relationships, or service delivery in a fast-paced environment
• Comfortable working with a remote or international portfolio — you've coordinated across time zones or geographies before
• Familiarity with property management software (Gsuite, Breezeway, or similar)
• Short-let or holiday rental experience is a plus, but not essential
• A degree in Logistics, Property Management, or a related field — or 3+ years of hands-on experience that's taught you just as much. We care about what you can do, not just what's on paper

Skills

• Strong written and verbal communication in English — you're clear, professional, and know how to push without being pushy
• Organised to a fault: you manage multiple priorities without letting things slip through the cracks
• Comfortable with data: you can read a tracker, spot an anomaly, and ask the right question
• Confident handling contractor conversations, including negotiating costs and challenging poor work
• Able to work independently during UK hours with minimal supervision

Personal Attributes

• High ownership mindset — you care about outcomes, not just tasks
• Proactive by default: you flag problems early and come with solutions
• Resilient and adaptable in a growing, sometimes unpredictable business
• Direct and professional in how you communicate — with guests, contractors, owners, and the team
• Comfortable holding others to account when standards aren't being met

What Flyp Offers

• A real role with real ownership

  — you'll manage an active portfolio from day one, not shadow someone else's work

• Hybrid working

  — 2 fixed office days a week in our Foreshore office in Cape Town (parking included, proper coffee machine, great food on your doorstep)

• Flexible UK winter policy

  — on office days you're not expected to sit at your desk until 8pm; we make it work so you can head home at a reasonable hour when the clocks change

• Weekend rota cover

  — currently one weekend per month, with full days in lieu taken during the week

• Growth, not a holding pattern

  — we're a fast-paced startup in scale-up mode and we're actively developing our next generation of leaders; if you want to grow, the room is there

• Annual Culture Week in London

  — our Head of Department’s and team leads travel to London once a year to work alongside the UK team

• A culture worth showing up for

  — socials with the London leadership team once a quarter, and more often when we're down in Cape Town

• Competitive salary

  commensurate with experience

Flyp Homes is an equal opportunity employer. We welcome applications from candidates of all backgrounds.