Property Manager

JOB SCOPE:

The Property Manager will be responsible for overseeing rent collection, completing all Annual LIHTC certifications, and enforcing all building rules and lease regulations. Primary responsibilities include processing and posting rent payments to tenant ledgers, responding to tenant questions and concerns about billing inquiries, generating and distributing notices and letters to tenants regarding individual account matters, as well as building wide communications, completing initial move-in and recertifications for LIHTC, executing leases, and preparing financial reports and other required documents for regulatory agencies or investors.  The Property Manager will work closely with tenants, the clinical team, and the facilities maintenance team to ensure that rent is paid in full each month, that apartment repairs and nuisance behavior are addressed in a timely manner.  The Property Manager is the primary point of contact for all tenant occupancy concerns and will be assigned a subdivision of buildings to work within the Residential Division.

ESSENTIAL FUNCTIONS:

• Oversee the rent collection for assigned buildings, including processing payments and updating tenant ledgers.

• Respond to resident questions and concerns about billing inquiries and account status.

• Generate and issue rent statements and rent arrears letters on a monthly basis, and conduct face-to-face, written, and telephonic outreach to tenants to address any overdue payments.

• Generate rent collection and rent arrears reports for management.

• Provide residency letters and other documents for One Shot Deals and other services that will help residents address their arrears.

• Fill apartment vacancies in a timely manner, including requesting referrals from the NYC CAPS system, CUCS, Housing Connect, or other established mechanisms.

• Schedule and conduct applicant eligibility interviews.

• Facilitate collection of required documents, request and review 3rd party verification forms, and communicate status of application with applicant and program staff.

• Determine initial eligibility of applicants for vacancies and draft acceptance letters.

• Complete applications and all related processes for city, state, and federal housing subsidy vouchers, including Sect.8, Shelter Plus Care, and more.

• Complete leases and associated riders with tenants and explain basic tenancy rules.

• Track and complete recertifications, lease renewals, and other regulatory documents for residents.

• Respond to complaints from tenants around occupancy issues and resolve in an expeditious manner.

• Act as a liaison with the facility management team to ensure timely access to apartments for needed repairs or preventative maintenance work.

• Identify and address any lease violations or nuisance behavior that may negatively impact the safe operation of the building.

• Participate in regular meetings with residential/clinical staff to discuss resident issues such as rent arrears, housekeeping, disruptive behavior, or other lease violations.

• Initiate Non-Payment or Holdover Evictions for tenants in accordance with agency policy and procedures.

• Monitor status of eviction cases and appear in court as necessary.

• Maintain all property management files in accordance with agency and regulatory standards.

• Report crises, untoward incidents, and emergencies immediately to the clinical staff.

• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.

• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Director of LIHTC or other Property Management supervisors.

KNOWLEDGE:

• Microsoft Office
• Foothold AWARDS
• RealPage
• LIHTC Compliance

SKILLS AND ABILITIES:

• Strong customer services skills, interpersonal skills and ability to relate to tenants.
• Strong oral and written communication skills
• Strong organizational and system tracking skills.
• Ability to effectively manage time.
• Good judgment
• Intermediate math skills required to complete income and asset calculations.
• Ability to handle multiple tasks and shift between responsibilities.
• Ability to work effectively with others and maintain positive professional relationships with agency staff.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent is required, college degree or 2 years of college in a business field preferred.
• Certification in Low Income Housing Tax Credits Compliance.
• Experience with Section 8, HOME and other HUD programs.
• Minimum one year’s experience working in Property Management.