Property Manager

PROPERTY MANAGER

Job Summary:

A Property Manager is responsible for all operational and financial aspects of a property and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the property in areas such as customer service, personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.

Responsibilities:

• Supervise leasing and maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling

• Maintain property occupancy by effectively retaining residents

• Approve lease applicants and process for move in

• Administer HUD recertifications, review and maintain EIV reports as required, review monthly HAP voucher

• Rent collections and delinquency reporting

• Oversee all aspects of property maintenance, including unit turns, work orders, curb appeal, and inspections

• Coordinate resident activities and correspondence

• Obtain and negotiate bids and manage capital improvement projects

• Operate within a purchasing budget and guidelines

• Ensure that all property reporting is completed in a timely manner

• Conduct interviews, performance reviews, and new hire onboarding

• Attend court proceedings, as necessary

• Attend all company provided training and meetings

• Other responsibilities as assigned/needed.

Skills & Abilities

• Administrative Skills – data entry, filing, answering phones, familiarity with legal aspects/fair housing laws, familiarity with company policies and procedures

• Analytical Skills – ability to manage property budget, analyze property reports (occupancy & delinquency)

• Communication/Language Skills – ability to communicate with all staff levels, residents, vendors and prospective residents, ability to correspond with all contacts via letters, memos, newsletters and emails, ability to present material to staff

• Computer Skills – Outlook, Excel, Word, Internet, OneSite or other applicable software

• Coordinating Skills – ability to coordinate resident functions, staff meetings and functions, ability to prioritize and delegate tasks daily, ability to handle emergency/unexpected situations, ability to set future goals

• Leadership Skills – ability to motivate and lead staff providing them with the direction and training that is necessary for them to succeed, ability to solve resident and staff issues

• Maintenance Skills – general knowledge of maintenance is helpful when acting as liaison between maintenance staff and residents

• Mathematical Skills – ability to understand ledgers, move-in costs, pro-rations, late fees, and bank deposits

• Other Skills – confidentiality, reliability, punctuality, customer service, decision-making, patience, respect, teamwork, and attention to detail

Qualifications:

Education: High School Diploma/GED required; some college beneficial

Work Experience: at least 2 years of Affordable Housing experience required

Licenses/Certifications: COS (beneficial), TCS (beneficial), and valid driver’s license required.

Relationships:

Reports to: Regional Manager or Area Property Manager

Supervises: Leasing and Maintenance Staff

Working Conditions:

Work is typically performed in a normal office environment with moderate noise level. Walking is required for property tours and may expose Property Managers to weather conditions. It may be necessary to lift weights up to 25 pounds.