Property Manager

Team: Management

ROLE PURPOSE

Independently manage a technologically advanced residential property, oversee the property takeover and establish high-quality hospitality and property-management processes, while ensuring resident satisfaction, operational excellence, safety and efficiency.

KEY RESPONSIBILITIES

• Property Operations & Resident Experience: Lead on-site teams and deliver high standards across the lobby, clubhouse, common areas and resident services; address resident concerns and enforce amenity guidelines.

• Project Takeover & Building Systems: Coordinate takeover of property services and critical systems, including lifts, DG sets, electrical and water systems, STP, access control, fire systems, CCTV and waste management.

• Maintenance & Vendor Management: Plan preventive maintenance; manage housekeeping and landscaping schedules, AMCs, vendor performance, quotations, negotiations and invoices; monitor water and electricity usage.

• Team, SOPs & Safety: Set team goals, coach staff and implement SOPs across engineering, housekeeping, landscaping, security, clubhouse and waste management. Maintain fire, safety and security standards.

• Amenities, Events & Budgets: Oversee clubhouse and amenity vendors, organize community events, prepare the Common Area Maintenance (CAM) budget and control operating expenses.

• Reporting & Performance: Prepare daily/monthly MIS and KPI reports, track budget vs. actuals and planned vs. completed activities, and implement improvements based on audits and vendor reviews.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Engineering; hospitality background preferred.

• 10+ years of total experience, including at least 5 years managing buildings over 50 stories.

• Strong leadership, communication, relationship-building and team-management skills.

• Proactive, results-oriented and resident-focused, with strong problem-solving and operational coordination abilities.

KEY PERFORMANCE AREAS

Resident satisfaction and community engagement • Critical-system uptime and preventive-maintenance completion • Safety compliance and zero safety incidents • CAM budget adherence and vendor performance