Property Manager

Downstreet is seeking an enthusiastic and dependable person with strong customer services skills to support resident success in multiple buildings of affordable housing primarily in the Central Vermont area. Regular presence at Downstreet Housing’s central office in Barre is also required. This position will help lease housing to low- and middle-income renters and support residents in maintaining stable housing by helping them abide by lease requirements.

Key Responsibilities

• Develop professional relationships and maintain regular and positive communication with residents, colleagues, and community service partners.
• Respond promptly to resident concerns, complaints, work order requests, and tracking to ensure timely responses.
• Support resident success by enforcing the terms of the lease and intervening immediately when a resident behavior (non-payment of rent, excessive noise, etc.) violates the lease terms and threatens tenancy.
• Mediate resident conflicts.
• Conduct move-in, move-out and periodic inspections of all units.
• Regularly visit sites and ensure proper maintenance and curb appeal.
• Complete all administrative tasks related to the position, including lease violation notices, work order reporting and tracking, maintaining accurate and organized resident files, etc.
• Participate in Property Management team meetings, staff meetings, and Downstreet team events.
• Oversee rent collections and subsidy payments to ensure financial ledger accuracy

Experience and Education

• Bachelor’s degree, or two years of college and two years of customer service or social service experience, or an equivalent combination of education, employment, and life experience
• Competent in Microsoft Office Suite and ability to learn relevant property management and other Downstreet software
• Ability to independently manage priorities and deadlines and ability to manage confidential information
• Strong written and verbal communication skills, active listening skills and problem-solving abilities
• Commitment to equity and inclusion and social and economic justice
• Valid Vermont Driver’s License, personal vehicle, and ability to travel between housing sites

Physical Requirements

• Prolonged periods sitting at a desk and working at a computer
• Ability to inspect properties including basements and living units with stairs
• Must be able to lift 25 pounds at a time

Compensation

This is a full-time position. Salary: $50,000 annually.

Downstreet also provides a competitive benefits package, which includes:

• 403B match
• Health and dental insurance
• Paid holidays
• Paid time off
• Life insurance
• Short-term disability