Property Manager

Job Title:

Property Manager

Reporting To:

Principal & Operations Manager

Terms of Employment:

Full-Time

Summary:

The Property Manager is responsible for the day-to-day operations of a property management portfolio, ensuring the highest standard of service delivery to all clients and tenants. This role requires a detail-oriented professional who can balance administrative, tenant, and owner-related responsibilities efficiently while upholding Belle Property’s reputation for quality and integrity.

Position Summary & Primary Objective:

Belle Property Northern Gold Coast provides competitive real estate services, specializing in the sale and management of residential properties. The agency is dedicated to achieving local market leadership and enhancing its reputation for honesty, integrity, and professionalism.

As a Property Manager, your primary accountability lies in the effective management of residential properties, ensuring satisfaction and compliance for both property owners and tenants. The role involves working collaboratively within a team, demonstrating commitment, initiative, and alignment with the company’s values, procedures, and goals.

Key Responsibilities:

Portfolio Management

• Conduct routine, entry, and exit inspections; action maintenance promptly and report defects.
• Monitor rental arrears daily and implement timely follow-up actions.
• Manage tenancy renewals, lease negotiations, and rent reviews.
• Coordinate and follow up on property maintenance work orders.
• Handle bond lodgments and refunds accurately and efficiently.
• Prepare and maintain lease agreements and other required documentation.
• Ensure accurate and secure record-keeping and filing of all documents.
• Respond professionally to tenant and owner inquiries and complaints.
• Participate in resolving tenancy disputes in a fair and timely manner.
• Maintain compliance with all relevant property management and tenancy legislation.

Administrative & Office Duties

• Answer phone calls and manage correspondence as required.
• Support the office team with general administrative tasks.
• Maintain adherence to office procedures, systems, and business objectives.
• Attend training sessions and contribute to a positive company culture.
• Report potential issues to management promptly and proactively.
• Represent the company with professionalism and maintain a corporate standard of dress.
• Perform other duties as required that align with typical property management responsibilities.

Key Skills, Qualifications & Attributes:

• Current Real Estate Registration or License.
• Current valid Driver’s Licence.
• Knowledge of relevant Queensland property management legislation.
• Strong computer literacy (property management software preferred).
• High level of organisation and time management skills.
• Exceptional attention to detail and accuracy.
• Strong customer service focus with well-developed interpersonal skills.
• Proven ability to take ownership and responsibility for outcomes.
• Professional pride in work and adherence to systems and procedures.
• Excellent written and verbal communication skills.