Property Manager

'Haslams have created a culture where I feel valued and listened to'. That's what one of our Property Managers said about their role with us. So, if you want to be part of an amazing team, are proactive, self-motivated, and have experience in any Customer Service role, Lettings or Property Management then why not consider joining Haslams?

This is a fantastic opportunity to be part of our experienced team within a leading Letting and Estate Agency, based at our landmark Reading office. Our vision is to be the best estate agency services business and to achieve this we aim to provide the very best customer experience at all times.

Key Responsibilities

• Be an asset manager for our Landlord clients by looking after their properties
• Build and maintain effective relationships with Landlords and Tenants
• Ensure that all parties are communicated with effectively
• Managing the tenancy journey from inventory, check in to check out, including accurate record keeping for utility changeovers
• To keep and maintain accurate records within our chosen software
• Control movement of keys and sign in/out keys to contractors along with tenant keys
• Control the maintenance workflow from notification of a problem through to the invoice being paid and any guarantees being accurately recorded
• To conduct or oversee regular property visits carried out by our either yourself or our dedicated inspection clerks and report to the landlord on the condition of the property
• To ensure that check outs are processes in a timely manner to ensure deposits can be returned as quickly as possible
• Following and working by industry legislation and best practice

Working pattern

• Monday to Thursday 8:30am to 5:30pm
• 5pm early finish on a Friday

Ideal qualification and requirements

• Experience in Lettings, Property Management or customer service roles
• ARLA Propertymark technical award or equivalent desirable, but not essential. We will support you to gain your industry qualifications.
• Full driving licence

Our customers, employees and community are all incredibly important to us, and we aim to provide a great working environment that enables people to thrive and be recognised and rewarded on merit.

What's in it for you?

We encourage employee reward, development and training and provide benefits including:

• Competitive salary of £28,000 to £34,000 basic depending on experience
• Further increase your earnings through annual bonus' based on achieving key targets, uncapped commissions on cross selling, customer service reviews and recruitment incentives
• Option of hybrid working once you are working at a suitable level. Work one day per week from home if desired.
• Contributory pension scheme totalling 9% of basic salary
• Salary sacrifice Cycle to Work, Tech and Home scheme
• Discounts and wellbeing platform
• Employee Assistance Programme
• Holiday allowance increasing with length of service
• Generous time off over the Christmas period on top of your usual holiday allowance
• Holiday trading scheme
• Enhanced parental leave pay, subject to minimum length of service requirements
• Company sick pay increasing with length of service
• Interest free employee loans for those unexpected life events at the discretion of the company
• Regular team updates and socials!

Interested? Click the 'Apply' button

**No agencies please**

Job Type: Full-time

Pay: £28,000.00-£34,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay
• Work from home

Ability to commute/relocate:

• Reading RG1 1HE: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please briefly describe the trickiest customer issue you have dealt with, and how you resolved this.

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person