Property Manager - San Estrella

Major Duties:

Marketing:

1. Maintain property curb appeal, office, models, signage and recommend advertising and/or marketing strategies to Property Supervisor.

2. Ensure that every effort is being made to maximize property income.

3. Shop the competition on a regular basis and know their product.

4. Review market surveys and evaluate the effectiveness of current marketing strategy. Recommend rent increases/decreases or special incentives as needed.

5. Oversee the leasing activities and achieve the budgeted economic occupancy.

6. Evaluate and approve all applications for rental.

7. Ensure each resident is informed of all community policies and/or changes.

8. Evaluate all lease files to ensure accuracy and complete content of information.

Resident Relations

1. Administer the lease renewal program.

2. Respond to resident requests. Advise Property Supervisor of any extenuating circumstances that delay normal response.

3. Educate, train and monitor staff performance regarding resident retention.

Develop an effective resident retention program.

4. Develop and implement social programs for residents.

5. Analyze nature of move-outs to determine the cause and visit with the resident to

save the lease or transfer the lease to a sister property.

Maintenance

1. Obtain Regional Managers' approval for items exceeding established amount.

2. Review vacant apartment make-readies to ensure that quality standards are

achieved and vacant apartment homes are in market-ready status.

3. Monitor status of major maintenance projects.

4. Review, schedule and evaluate service requests on a daily basis.

5. Recommend and encourage staff participation in special training sessions as needed.

6. Observe and inspect the property regularly to maintain the physical appearance at the level or condition specified by the owner.

7. Respond immediately to emergency situations.

Financial

1. Review preliminary annual budget.

2. Review and analyze monthly financial statements, explaining significant

deviations from the budget.

3. Obtain the best product for best price, utilizing approved vendors. Obtain

estimates and written contracts for major expenditures.

4. Submit vacate reports with 7 days from move out; walk apartment with resident(s) upon request.

5. Prepare and audit notices and delinquency list each month. The manager is fully responsible for accuracy, regardless of who prepares the report.

6. Make personal contact with any delinquent resident(s) with balances by the 6th of

each month.

7. Maintain awareness of the legal process and be able to act, when required, in completing evictions.

8. Ensure the community is at a maximum delinquency rate of 2%.

9. Deposit all funds in the bank on a daily basis if more than established amount is held at the property.

10. Maintain petty cash funds, using proper documentation of all expenses. Submit a request for reimbursement when the established amount have been depleted. Manager shall be responsible for all petty cash.

11. Control expenses within operating budget.

Other

1. Directly supervise office staff including maintenance supervisor. Indirectly supervise maintenance staff.

2. Handle personnel problems. Recommend hirings, terminations, promotions, and training of staff, etc.

3. Motivate personnel and train office staff in all phases of job requirements.

4. Organize and prepare monthly office staff schedule. Request approval for any overtime of maintenance personnel.

5. Actively participate in HAA seminars as well as continuing education when

deemed necessary.

6. Actively participate in all functions sponsored by property.

7. Enforce company policies and procedures. Ensure that office and maintenance rooms are organized as per company policies and procedures.

8. Follow payroll requirements and make sure all payroll records are accurate, complete and turned into payroll timely.

9. Adhere to all Fair Housing Laws and TAA Red Book laws.

10. Keep all company manuals updated

11. If necessary tour prospects by appointment after regular business hours.

12. Perform other duties as assigned.

Knowledge, skills and prior experience required

1. High School diploma or GED. Some college preferred.

2. Minimum of two years of on-site property management experience.

3. Minimum of two year of on-site experience as a property manager.

4. Knowledge of basic maintenance skills.

5. Basic Math skills.

6. Excellent communication skills.

7. Demonstrated organizational skills and decision making ability.

Manage Class A+ apartment community with responsibility and accountability for the successful operation of the community.