Property Manager/Mall Manager

The role is to report directly to Director - Head of Building Management-(PAMS). Representing the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property management services, operations, transitions management (which involves taking the building into a multi-let asset), in accordance with industry best practices. The candidate will also be responsible for Business Development, to grow and oversee the Property Management operations and Property Management consultancy of the department for East Cairo. The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements, overview financial forecasts and P&L's; prepare and submit weekly, monthly, quarterly, and annual reports to the clients; the preparation of governance documents, property operations plan, guidelines, property regulations/rules, policies and procedures, procurement request for approvals, etc. The candidate shall be knowledgeable and confident enough to lead a team and consult with clients, tenants, and contractors, exercising good negotiation skills with experienced professionals in local, regional, and multi-national organisations. Ensure the FM service providers adhere to their KPI and SLA requirements; and abide to any relevant authorities, all laws, decrees, local municipality codes of practice and legislation of Egypt. The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM/BIM) and ensure that the FM service providers are keeping systems up to date and that the FM staff receive full training and advice on using the systems. The candidate will be responsible for liaising and advising the Clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site. The candidate will have a close working relationship with the Clients, Technical Managers (MEP & Arch), Administrator, FM service providers, Leasing agents, and other Stakeholders to ensure effective communication and teamwork/synergy between the various parties. The candidate will be responsible for reviewing of the client's contract with the FM service providers, ensuring the proficient delivery of the scope of works and specification of services detailed within them, so that all activities that are required are in place to operate the property efficiently and effectively. The candidate will facilitate and undertake property and asset management services of the property, which includes but is not limited to the following: - a) HSE Requirements and Building Inspections (including permits, method statements for works, HSE Tenant representation & communication, fire drill planning and fit-out supervision, etc.) b) Policies and Procedures c) New Leases & Lease Renewals and Variations d) Tenant Database Management (contacts / documents / correspondence e) Management of the site-based team, TFM service providers, Front of House, Stakeholders, etc. f) Document Control g) FM Strategy / Management and Verification of the PPM Maintenance (Inc. specialist maintenance and communication where necessary to tenants h) Cleaning (internal and external schedules and operational plans and any necessary communications to tenants) i) Security Management Plan (SMP) (in coordination with the security service provider. This should include SOP's as well as Emergency. Evacuation Planning for various incidents including fire, bomb, terrorism. The SMP will also cover access control / CCTV / Control Room monitoring / roaming inspections, carpark management etc.) j) Parking Management and Allocation k) Waste Collection Strategy l) Office Deliveries m) Front of House Service and Delivery n) Post Room o) Food Deliveries p) Oversight of the communal facilities (Business Centre, Auditorium, Gym, and Cafeteria) q) Business Continuity Planning (BCP) r) Oversight of client issued invoicing (for rental, service charge, late fees, returned cheques etc.) s) Collections (for rent / service charge and receipting) t) Coordination required client payments for Invoiced OPEX u) Procurement Strategy for OPEX and CAPEX v) Client Reporting (monthly / annually) w) Preparations for Special Occasions Ramadan/National Day/Christmas, etc. x) Cyclical Reporting (input and compilation of information regarding property management / leasing / finance / HSE and legislative requirements / risks / facility management / energy management / tenant fit out. z) Fees and violations to be applied to tenants in the Property The candidate via a traffic light system shall itemise all Property HSE issues including but not limited to access / egress / pedestrian access to the property and carpark / evacuation routes/ safe lines of site / turning points / common area furniture and seating / power outlets / fixtures and fittings / staircases / material specification / alarm systems / emergency lighting systems / lift operations / non slip surfaces / glazing issues / handrails / access control / emergency equipment / incident and accident report actions etc.; and use best endeavors to follow up and resolve all issues. The candidate will pre-qualify and evaluate contractors or vendors to contract directly with the client for the maintenance and security of the Property. The candidate shall prepare the information required to tender which includes but is not limited to scope, specifications, service level agreements, key performance indicators etc.; but the commercial Request for Proposal (RFP) process shall be run through the Clients Central Procurement Department.

Skills Required: Ethics and business acumen. Graduate degrees and or relevant accreditations. Minimum 5 years of mall management experience (mall manager level or above). Experience in the GCC region including mall development, mall launching/opening and mall renovation. Mixed use development experience and knowledge of the retail real estate industry. Experience with luxury segment of the market. Good understanding of mall operations and associated policies and procedures. Good understanding of mall marketing, advertisement, and promotions. Operationally astute and proficient. Transitions management experience. Experience working directly for and on behalf of a Landlord or Client. Microsoft Word / Excel / PowerPoint. Fluent English (verbal and written); ability to speak Arabic an advantage. Excellent telecommunication and customer service. Experience of using property management CRM systems.

Desired Candidate Profile

The ideal candidate must have 10 years of Property Management experience, with 5 years as a minimum experience of managing mixed-use & malls, high rise operational commercial, office and or residential buildings in Egypt; and must hold relevant Masters / Postgraduate / Undergraduate degrees and or associated accreditations. The candidate should have a working knowledge of building operations, property, and asset management, FMMA - managing facilities management service providers, transitions management, functionality of property management systems and interfacing with clients, stakeholders, and tenants.