Property Officer

Role Description

A Property Officer is responsible for supporting the management, administration, maintenance, and daily operations of residential, commercial, industrial, or mixed-use properties. The role ensures properties are well maintained, efficiently managed, compliant with applicable requirements, and provide a high standard of service to tenants, owners, occupants, and stakeholders.

Key responsibilities include:

• Managing daily property operations and administrative activities.
• Coordinating property inspections, maintenance, repairs, cleaning, security, landscaping, and facilities services.
• Monitoring property conditions and identifying maintenance, safety, security, and operational issues.
• Coordinating with tenants, landlords, contractors, suppliers, service providers, and internal teams.
• Responding to tenant inquiries, service requests, complaints, and property-related concerns.
• Maintaining accurate records of leases, tenancy information, inspections, maintenance activities, invoices, and property documentation.
• Supporting lease administration, renewals, amendments, move-ins, move-outs, and tenancy procedures.
• Conducting routine property inspections and preparing inspection reports.
• Coordinating preventive and corrective maintenance programs for buildings, equipment, utilities, and common areas.
• Obtaining quotations and coordinating contractors for repairs, maintenance, renovation, and improvement works.
• Monitoring contractor performance, service quality, schedules, costs, and compliance with agreed requirements.
• Supporting property budgets, expense tracking, purchase orders, invoices, and operational cost control.
• Monitoring utility consumption, service contracts, insurance documentation, permits, and property-related records.
• Assisting with property improvement, refurbishment, renovation, fit-out, and development projects.
• Ensuring properties comply with applicable health, safety, building, environmental, fire-safety, and operational requirements.
• Supporting emergency-response procedures for incidents such as equipment failures, water leaks, power outages, security issues, or other property emergencies.
• Maintaining professional relationships with tenants, property owners, contractors, government authorities, and service providers.
• Preparing property performance reports, maintenance reports, inspection records, and management updates.
• Using property-management software, maintenance platforms, CRM systems, digital inspection tools, and data analytics where applicable.
• Monitoring occupancy, property condition, service requests, maintenance costs, and operational performance.
• Identifying opportunities to improve property value, tenant satisfaction, operational efficiency, sustainability, and cost effectiveness.
• Supporting compliance inspections, audits, risk assessments, and property documentation reviews.
• Maintaining confidentiality of tenant, owner, financial, contractual, and property information.
• Assisting with property-related projects, meetings, presentations, and administrative activities.
• Continuously improving property-management processes, service standards, maintenance efficiency, tenant experience, and operational performance.

Qualifications

• Bachelor's degree or diploma in Property Management, Real Estate, Facilities Management, Business Administration, Building Management, or a related field.
• Strong understanding of property operations, building maintenance, tenancy administration, and facilities services.
• Knowledge of property-management procedures, lease administration, inspections, maintenance, and contractor coordination.
• Strong organizational, administrative, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage tenant requests, contractor activities, inspections, documentation, and multiple operational priorities.
• Familiarity with property-management software, CRM systems, maintenance platforms, Microsoft Office, and digital documentation tools.
• Knowledge of building systems, facilities operations, health and safety, and preventive maintenance is advantageous.
• Understanding of relevant property, tenancy, building, fire-safety, environmental, and regulatory requirements.
• Strong budgeting, cost-control, quotation evaluation, invoice review, and record-management skills.
• Ability to coordinate effectively with landlords, tenants, contractors, suppliers, authorities, and internal teams.
• Familiarity with sustainability, energy management, smart-building technologies, and property analytics is advantageous.
• Strong attention to detail and ability to maintain accurate property records.
• Strong customer-service and stakeholder-management skills.
• High level of professionalism, integrity, accountability, discretion, and reliability.
• Commitment to maintaining safe, efficient, well-managed, and high-quality property environments.