Property Operations Coordinator

The Property Operations Coordinator is a hybrid role that balances administrative oversight with hands-on, field-based property operations. This position supports the Property Management team at Powder Haven (PHPM) by ensuring a seamless, luxury experience for homeowners, guests, and prospective members. The role requires a detail-oriented, highly organized, service-minded professional who can efficiently shift between desk-based work and on-site property tasks, as this position is equally split between field work and administrative responsibilities.

Job Title: Property Operations Coordinator
Department: Powder Haven
Status: Full Time Flex
Reporting To: Senior Manager

Administrative Responsibilities:

• Assist with homeowner communication, reservations, and service coordination.
• Support arrival and departure planning and coordinate property readiness.
• Coordinate and/or perform PHPM errands and deliveries, including groceries, mail, packages, homeowner items, and welcome baskets.
• Perform grocery pickup, delivery, and in-home stocking based on homeowner preferences.
• Conduct Prospect and Member welcome home tours, providing a personalized, luxury experience.
• Track and replenish welcome basket supplies.
• Manage emails, phone calls, and messages from homeowners, guests, and prospective members professionally and promptly.
• Maintain accurate homeowner inventory records, service histories, and operational data.

Housekeeping Responsibilities

• Conduct pre-arrival inspections to ensure homes are clean, stocked, properly presented, and ready for guests and homeowners.
• Provide housekeeping inspection coverage and verify cleanliness and presentation standards.
• Assist in cleaning and corrective tasks as needed.
• Update the housekeeping board, documenting inspection results, follow-ups, and operational needs.
• Support the annual inventory process, ensuring all supplies, linens, and equipment are accounted for and in good condition.
• Track and replenish inventories of housekeeping supplies and homeowner amenities.

Maintenance Responsibilities

• Deliver parts, supplies, and equipment to team members and properties.
• Schedule and coordinate vendor appointments for maintenance work orders, confirming property access and keeping homeowners and the maintenance team informed.
• Input and track work orders, coordinating with Maintenance and following up on outstanding needs.
• Escort third-party vendors to properties, providing access and ensuring adherence to PHPM procedures.
• Inspect snow removal and report clearing status or concerns to the Maintenance Manager.
• Provide snow shoveling coverage during winter as needed.

Expectations for All Responsibilities

• Complete miscellaneous field tasks and assist with day-to-day operations as needed.
• Provide exceptional, anticipatory service while maintaining professionalism, discretion, and confidentiality.
• Communicate clearly and professionally with homeowners, guests, vendors, and team members.
• Coordinate with Housekeeping, Maintenance, and Home Services to support homeowner satisfaction.
• Maintain current knowledge of Mountain and Membership amenities to provide accurate information.
• Stay organized, prioritize effectively, and adapt to changing needs in a fast-paced environment.
• Use operational software, reservation systems, and internal tools, including learning and supporting training on new systems.
• Perform other duties as assigned by the Management Team.
• Maintain a positive attitude and strong work ethic.

Requirements and/or Qualifications:

• 2+ years of experience in customer service, property management, or luxury hospitality (experience in property management or hospitality is a plus but not required).
• Strong organizational skills with the ability to manage multiple priorities and tasks effectively.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office 365, Outlook, Google Suite, and similar systems, with the ability to quickly learn new software.
• Valid driver’s license with a clean driving record and reliable transportation, able to navigate inclement weather.
• Ability to maintain composure in high-pressure situations and proactively solve problems.
• Comfortable working independently as well as part of a team.
• Must be 21 years or older.

Physical Requirements- Must be able to perform physical activities such as, but not limited to:

• Physical ability to perform property inspections, assist with snow shoveling, carry packages, and complete other in-home or property tasks.
• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (50+lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
• Climb/descend stairs/ladders
• Manual dexterity to operate manual tools and power equipment on a constant basis
• Safely handle hazardous materials

Working Environment:

• Primarily working outdoors or in properties under management
• Fast-paced, team-oriented environment.
• Requires interaction with internal staff and management.
• Flexible hours based on operational needs.

Company Background

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.