Property Operations Executive

Job highlights

• Required Skills & Qualifications
• Prior experience in hotel operations,front office,or hospitality management preferred.
• Customer Satisfaction & Guest Experience

":" Property Operations Executive

Location: On-site Kolkata

Working Hours: 9:00 AM \9:00 PM

Reporting To: General Manager
Role Overview

We are looking for a proactive and guest-focused Front Office / Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day-to-day operations of the property. The role involves guest handling, system management, enquiry coordination, and ensuring a high standard of customer satisfaction.

Key Responsibilities

1. Guest Handling & Front Office Operations

   • Welcome, receive, and assist incoming guests in a professional and courteous manner.

   • Ensure smooth check-in and check-out processes.

   • Act as the on-site SPOC (Single Point of Contact) for all guest-related needs.

   • PMS & CRM Management

     • Maintain, update, and monitor the Property Management System (PMS) and CRM regularly.

     • Ensure accurate guest details, booking data, and operational records are maintained at all times.

     • Enquiry & Booking Management

       • Handle all local and in person incoming enquiries on priority.

       • Coordinate with internal teams to convert enquiries into confirmed bookings.

       • Respond promptly and professionally to guest queries.

       • Customer Satisfaction & Guest Experience

         • Ensure guests have access to all promised amenities and services.

         • Proactively address guest concerns, complaints, and special requests.

         • Maintain high service standards to enhance guest satisfaction and repeat bookings.

         • Inventory & In-House Operations

           • Manage room inventory and monitor availability for new and ongoing bookings.

           • Coordinate in-house requirements such as linen, housekeeping supplies, amenities, and guest requests.

           • Ensure readiness of rooms and common areas at all times.

           • Operational Coordination

             • Coordinate with housekeeping, maintenance, and external vendors for smooth daily operations.

             • Ensure compliance with property SOPs and service standards.

               Required Skills & Qualifications

               • Prior experience in hotel operations, front office, or hospitality management preferred.

               • Working knowledge of PMS, CRM, and OTA platforms is an advantage.

               • Strong communication, interpersonal, and problem-solving skills.

               • Customer-centric mindset with attention to detail.

               • Ability to manage long operational hours and multitask effectively.

                 What We Offer

                 • Hands-on operational exposure in hospitality management

                 • Opportunity to grow with the property and brand

                   ","