Property Operations Manager

Property Operations Manager

MiddleTown Property Group

Location: Muncie, IN

Reports To: Chief Risk & Leasing Operations Officer

Join a Growing Team That Makes an Impact

MiddleTown Property Group is building a high-performing Leasing Operations Division focused on creating exceptional communities, delivering outstanding resident experiences, and achieving industry-leading occupancy. We're looking for a motivated Property Operations Manager who takes ownership, enjoys solving problems, and wants to make a measurable impact every day.

If you're passionate about property management, customer service, leasing, and leading the day-to-day operations of apartment communities, we'd love to meet you.

Position Summary

The Property Operations Manager is responsible for the daily operations and overall performance of an assigned portfolio of apartment communities. This role combines property management, leasing, resident relations, and operational leadership to maximize occupancy, deliver exceptional customer service, and improve the financial performance of the portfolio.

This is not a traditional property management position. We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in helping communities succeed.

What You'll Do

Property Operations

• Manage the daily operations of an assigned portfolio of apartment communities.
• Coordinate with Maintenance to ensure apartments are turned quickly and ready for new residents.
• Conduct move-out inspections and final rent-ready walk-throughs.
• Maintain the appearance, cleanliness, and curb appeal of assigned properties.
• Coordinate vendors and contractors as needed.

Leasing & Resident Relations

• Conduct apartment tours and assist prospective residents throughout the leasing process.
• Personally generate new leases.
• Build strong relationships with current and prospective residents.
• Support lease renewals and resident retention initiatives.
• Respond promptly and professionally to resident questions and concerns.

Portfolio Performance

• Monitor occupancy and vacancy trends.
• Develop strategies to reduce vacancy days and improve occupancy.
• Collaborate with the Director of Leasing, Leasing Specialists, Operations Coordinator, and Maintenance Team to maximize portfolio performance.
• Identify opportunities to improve operational efficiency and the resident experience.

Leadership

• Take ownership of assigned communities.
• Communicate effectively with residents, teammates, and leadership.
• Promote teamwork, accountability, and professionalism.
• Support company initiatives and continuous improvement efforts.

What We're Looking For

• Previous property management, apartment management, leasing, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Comfortable using computers and property management software.
• Valid driver's license and reliable transportation.
• Willingness to work occasional evenings or weekends as business needs require.

What We Offer

• Competitive salary
• Performance incentive opportunities
• Health, dental, and vision insurance
• Paid time off
• 401(k)
• Professional development and training
• Career advancement opportunities
• Supportive and team-oriented work environment

Why MiddleTown Property Group?

Our mission is simple: create great places for people to live while building a culture where employees are empowered to succeed. Every member of our team plays an important role in delivering exceptional service, improving our communities, and helping us achieve our goal of maintaining high-performing apartment portfolios.

If you're looking for an opportunity where your work makes a difference and your contributions are recognized, we'd love to hear from you.

Apply today and become part of the MiddleTown Property Group team!

Pay: $38,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person