Property Operations Supervisor

Duties (NOT ALL INCLUSIVE):

• Organize and supervise daily property operations.

• Manage daily setup and breakdown of beach equipment.

• Provide continuous training to staff and guests on the use of watersports equipment in coordination with the Charter Operations Manager.

• Monitor and enforce all standards, policies, and procedures.

• Ensure staff deliver a high-quality guest experience.

• Assist in assigning and delegating daily tasks to the watersports and office teams.

• Provide safety briefings to guests entering the water.

• Identify and report maintenance needs for watersports equipment.

• Perform light equipment maintenance and make recommendations for replacements as needed.

• Foster a positive work environment and motivate staff to achieve sales goals, deliver superior guest service, and promote RED/CBW.

• Assist with Hobie Cat and sailing lessons and training sessions.

• Assist with dinghy training and maintain accurate records of all evolutions.

• Promote regular (weekly/monthly) staff training in all aspects of the watersports center, including sales, operations, and safety.

• Adjust work schedules for call-outs and emergency time-off.

• Serve as Property Operations Manager in their absence.

• Operate the Tour Desk and manage retail functions.

• Handle vessel clearances for international trips.

• Perform other projects and duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent from an accredited institution (Preferred).

• Previous experience in customer service and/or relevant work experience.

• Supervisory experience preferred.

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.

• Must be able to work various work settings such as exposure to sunlight and outside temperature.

• Ability to establish and maintain effective working relationships with all persons contacted during the work.

• Ability to read, interpret, and apply regulations and safe practices.

• Ability to operate assigned equipment, read and interpret documents.

• Ability to multi-task.

• Ability to speak and write clearly and concisely.

• Must be able to operate with little or no supervision.

• Must be willing to work holidays, nights, and weekends.

• Must have strong interpersonal skills and positive attitude.

• Strong ability to use computer systems.