PROPERTY PROTECTION AGENT

About Hotel ZaZa:

Hotel ZaZa is a boutique luxury brand known for its bold style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, we blend artful design with a vibrant atmosphere that captures the spirit of Texas.

Position Overview:

At Hotel ZaZa, the Property Protection team plays an essential role in maintaining a safe, secure, and welcoming environment for our guests, employees, and property. The Property Protection Agent is responsible for monitoring hotel operations, responding to security concerns and emergencies, protecting hotel assets, and supporting the overall safety and well-being of everyone on property.

This role requires a professional, approachable, and service-oriented presence. Property Protection Agent is expected to exercise sound judgment, maintain confidentiality, respond calmly to challenging situations, and work closely with hotel leadership and local authorities when necessary. The position serves as both a safety resource and a brand ambassador, ensuring security procedures are followed while maintaining the elevated level of hospitality expected at Hotel ZaZa**.**

Key Responsibilities:

• Maintain a visible, professional, and approachable presence throughout the hotel and property while providing a safe and welcoming environment for guests and employees

• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking areas, entrances, exits, and other designated areas of the property

• Monitor property activity and identify potential safety, security, or loss-prevention concerns

• Respond promptly and appropriately to guest, employee, and property-related security concerns

• Respond to emergencies, accidents, disturbances, medical situations, fire alarms, and other incidents in accordance with hotel policies and emergency procedures

• Assist with crowd control and maintain a safe environment during high-occupancy periods, events, and other high-volume activities

• Monitor surveillance systems and report suspicious, unusual, or potentially unsafe activity to management

• Protect hotel guests, employees, company assets, and property from theft, damage, unauthorized access, and other security risks

• Investigate and document incidents, accidents, guest complaints, employee concerns, property damage, lost and found items, and other security-related matters

• Assist in the completion of detailed incident reports and ensure all necessary information is accurately documented and communicated to management

• Maintain confidentiality when handling sensitive guest, employee, and hotel information

• Respond to disturbances and potentially difficult or confrontational situations in a calm, professional, and de-escalating manner

• Enforce hotel policies and procedures while using sound judgment and maintaining a high level of guest service

• Maintain familiarity with emergency exits, fire protection equipment, evacuation procedures, emergency contacts, and other life-safety systems throughout the property

• Work closely with hotel leadership, Front Office, Housekeeping, Engineering, Food & Beverage, Valet, and other departments to address safety and security concerns

• Maintain accurate daily logs, shift reports, and other required documentation

• Ensure all security equipment, radios, keys, and other assigned property protection resources are properly maintained and secured

• Report maintenance, safety, lighting, access, or other property conditions that may create a security risk

• Maintain awareness of hotel operations, events, occupancy levels, and other activities that may impact property security

• Uphold Hotel ZaZa grooming, uniform, guest service, safety, and professional conduct standards

• Maintain a high level of professionalism and discretion when interacting with guests, employees, vendors, and visitors

• Complete additional duties and responsibilities as assigned by management

• Previous experience in hotel security, property protection, loss prevention, public safety, law enforcement, military, or a related field preferred

• Previous hospitality or guest service experience preferred

• Strong communication, interpersonal, and conflict-resolution skills

• Ability to remain calm, professional, and composed during emergencies or challenging situations

• Strong observation and situational-awareness skills

• Ability to exercise sound judgment and make appropriate decisions in time-sensitive situations

• Strong attention to detail and ability to accurately document incidents and observations

• Ability to maintain confidentiality and handle sensitive information appropriately

• Ability to work independently while also functioning effectively as part of a hotel operations team

• Ability to interact professionally with guests and employees from diverse backgrounds

• Basic computer skills and ability to learn hotel security, access control, surveillance, and communication systems

• Ability to work flexible schedules, including nights, weekends, holidays, and during special events as required

• Ability to stand and walk for extended periods and regularly patrol the property

• Ability to respond quickly to emergencies and physically navigate stairs and other areas of the hotel as necessary

• Ability to occasionally lift, carry, push, or pull up to 50 pounds

Why Join Hotel ZaZa?

At Hotel ZaZa, we don’t just offer jobs—we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.

No job description for any position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide services personally or immediately refer requests to the appropriate department manager.

Hotel ZaZa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants without regard to race, color, religion, gender/sex, sexual orientation, disability, national origin, age, or veteran status. Hotel ZaZa also participates in E-Verify to confirm the employment eligibility of all newly hired employees.