Property Services Administrator

Job title: Property Services Administrator

Based at: Jockey Club Estates, Newmarket.

Contract type: Permanent.

Hours: 40 hours per week

⚪ About the role

We have a fantastic opportunity for a Property Services Administrator to provide a full range of support services in relation to the maintenance of properties for Jockey Club Estates and to coordinate property maintenance services provided to other horse racing industry customers.

🟡 About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

Jockey Club Estates (JCE) is the property and land management arm of The Jockey Club Group, managing substantial and diverse property portfolio, providing 1st class racehorse training facilities as well as hospitality in the historic Jockey Club Rooms

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

🟢 The Property Services Administrator will

• Be first point of contact for all property maintenance enquiries, assisting with the effective administration of all areas of general property maintenance as part of the planned preventative and reactive maintenance program as directed by the Property Manager.
• Proactively and efficiently respond to maintenance requests ensuring they are logged within the property management database when they are reported, ensuring time frames and progress are regularly reported.
• Maintain accurate records within the property management database including documentation for compliance checks, quotations and collating all information required for accurate and timely raising of invoices.
• Be proactive with clients and contractors, keeping customers informed; maintaining positive relations and demonstrating good customer care.
• Establish, develop and maintain effective working relationships with all work colleagues, contractors, customers and partnering agencies.
• Apply knowledge and skills to ensure performance targets are met such as ensuring repairs are completed to agreed timescales, quality and budget.
• Ensure all Jockey Club Estates recharges to all stakeholders are accurate and sent out in a timely manner.
• Provide effective administration support to the Property Manager for housing management services such as lettings, income collection, utilities and tenancy management.
• Always maintain confidentiality in relation to business sensitive and personal information
• Use the purchase ordering software to raise, monitor and close purchase orders. Ensure invoices are processed promptly and accurately.
• Continuously seek opportunities to improve efficiency and effectiveness in your role, to help the department and Jockey Club Estates achieve its goals.

🔵 About you

• An experienced administrator who thrives in fast-paced, operational environments
• Focused and organised with a sharp eye for detail.
• Technically savvy with excellent written and oral communication skills.
• Knowledge of finance and related business systems.
• Positive, can-do attitude to the workplace with a hands-on approach
• Experienced in the residential property centre

🟣 What we offer in return

• All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
• 25 days annual leave
• Access to a suite of Learning & Development training resources from renowned providers
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 25th August but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.