Property Services Administrator (Energy)

Location: St Austell, Cornwall
Salary: £25,877.80 per annum
Contract: Permanent
Hours: 37 hours per week

Are you an organised and customer-focused administrator looking for a role where your work makes a real difference to people's homes and lives?

At Ocean Housing, we're investing in energy efficiency improvements that help our customers live in warmer, more sustainable homes. We're looking for a proactive Property Services Administrator (Energy) to join our Property Services team and play a key role in supporting the successful delivery of these important projects. Based on the information in the job description and person specification, the role involves customer communication, administration, data management, contractor liaison and grant funding support.

About the Role:

As our Property Services Administrator (Energy), you'll be the vital link between customers, contractors and colleagues, ensuring energy improvement projects run smoothly from start to finish.

You'll be responsible for keeping customers informed, arranging appointments, responding to enquiries, maintaining accurate records and supporting the administration required to deliver energy efficiency programmes. You'll also help gather and process essential documentation needed to secure grant funding and measure customer satisfaction following completed works.

This is an excellent opportunity for someone who enjoys delivering exceptional customer service, thrives in a busy environment and takes pride in getting the details right.

What You Will Be Doing:

• Providing a first-class customer experience through telephone, email, letter and face-to-face communication.
• Arranging appointments and supporting access for surveys and improvement works.
• Responding to customer enquiries and resolving queries wherever possible.
• Accurately updating and maintaining CRM systems and project records.
• Liaising with colleagues, contractors and external partners to keep projects moving forward.
• Raising purchase orders and works orders in line with procedures.
• Processing and uploading project documentation.
• Supporting the preparation of evidence and records required for grant funding claims.
• Carrying out customer satisfaction and post-installation surveys by telephone, online and, where required, in customers' homes.
• Ensuring data is maintained accurately and compliantly.

What We Are Looking For:

We're looking for someone who combines excellent administration skills with a genuine commitment to customer service.

You will have:

• Administration experience with strong attention to detail
• Experience using databases and IT systems
• Excellent written and verbal communication skills
• A customer-focused approach with the confidence to deal with a variety of enquiries
• Strong organisational skills and the ability to prioritise workloads effectively
• Good Microsoft Office skills, particularly in Word and Excel
• The ability to work methodically, accurately and collaboratively as part of a team
• GCSEs (or equivalent) in English and Maths at Level 2 or above
• An understanding of GDPR and workplace health and safety responsibilities.

?? What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

• 27 days holiday + bank holidays
• Professional membership fees paid
• Company sick pay scheme
• Workplace pension with death in service benefit
• Home office work payment
• Medicash health plan (including dental & optical)
• Cycle to work scheme
• Rewards & recognition programme
• On-site parking
• Employee assistance programme
• Family-friendly policies

?? Key Dates:

• Closing Date: Thursday 29th of October 2026 at Midnight
• Interview Date: Thursday 5th of November 2026 (face to face, Stennack House, St Austell)

?? Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.