Property Services Coordinator

Job Summary

We are looking for a hands-on Property Services Coordinator who is responsible for assisting with the maintenance, presentation, and operational upkeep of EPIISOD Macquarie Park. This role focuses on Maintenance, Repairs, Asset Management, and Risk & Safety Management to ensure the property remains safe, functional, and welcoming for all residents and stakeholders.

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Job Description

• Perform day-to-day maintenance services, repairs and minor handyman work to ensure all facilities remain in excellent condition.
• Respond promptly and professionally to maintenance enquiries and service requests.
• Conduct regular inspections of rooms, apartments, and common areas, arranging any required repairs or cleaning.
• Support the Accommodation Manager with annual and lifecycle maintenance planning, preventative maintenance scheduling, and asset management activities.
• Maintain accurate records of maintenance activities, assets, and inventories using the property management system (StarRez).
• Assist with contractor coordination and performance monitoring to ensure services meet quality and compliance standards.
• Contribute to risk management and safety initiatives, ensuring compliance with OHS and emergency procedures.
• Build and maintain positive working relationships with residents, staff, suppliers, and internal stakeholders.

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Key Competencies

• Proven ability to perform a variety of maintenance and repair work relevant to residential properties. This includes minor carpentry, plumbing, mechanical repairs, painting etc.
• Strong ability to meet deadlines without compromising on quality or customer service.
• Excellent time management and task prioritisation skills.
• Demonstrated initiative, flexibility, and a proactive approach to problem-solving.
• Strong written and verbal communication skills.
• Computer literacy, including proficiency in Microsoft Office and experience with property management databases such as StarRez.
• Strong interpersonal skills and the ability to relate to people from diverse backgrounds.
• Commitment to continuous improvement and a positive customer experience.
• Alignment with EPIISOD’s mission to deliver an outstanding student living experience.
• Adherence to professional conduct and company policies in line with the Code of Conduct.

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Personal Attributes

• High level of interpersonal skills, especially relating to you people from diverse cultures.
• Professional, approachable, and able to communicate effectively at all levels.
• Focused on delivering exceptional results and customer satisfaction.
• Uses initiative to identify and resolve issues efficiently.
• Demonstrates integrity, reliability, and strong ethical standards.
• Understands and complies with OHS and other relevant legislation.
• Collaborative team player with the ability to work autonomously when required.

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Requirements

• Minimum of 3 years’ experience in general facilities or property maintenance.
• Demonstrated experience performing a variety of repair and maintenance tasks.
• Experience in customer-facing roles within property, accommodation, or facilities environments.
• Trade qualification in Electrical, Plumbing, Carpentry, Communications, HVAC, Building/Construction, Fire, or Mechanical (highly regarded).
• OH&S, Risk, or Safety-related qualifications (highly regarded).
• Current Australian Driver’s Licence
• Current Police Check and Working with Children Check (or ability to acquire)