Property Services Coordinator (Onsite)

We are looking for a Client Support Officer – Property Services & Access to support the coordination of property services, contractors and owner access requirements for an Australian property / Owners Corporation services team.

The role is responsible for coordinating requests from initial quote through completion, ensuring contractors and owners receive the required information, follow-ups are completed on time, job statuses remain updated and all parties are kept informed.

This role is well suited to someone who is organised, persistent and detail-oriented, with strong written communication skills and the ability to follow up consistently until tasks are closed.

KEY RESPONSIBILITIES

Property Services & Contractor Coordination

·       Send quote requests to approved contractors based on defined scopes of work.

·       Prepare and issue work orders to approved contractors.

·       Follow up with contractors according to an established follow-up schedule.

·       Track jobs from request through completion.

·       Maintain accurate and up-to-date job status in the relevant system.

·       Follow up on outstanding quotes, work orders, contractor responses and job completion.

·       Provide written updates to owners, committees or managers as required.

·       Identify and escalate significant cost, scope or delay issues to the appropriate team member.

·       Ensure completed jobs are properly recorded and closed.

Access Coordination

·       Prepare and send access order forms to owners and relevant parties.

·       Provide owners with the required access documentation and instructions.

·       Respond to routine access-related enquiries by email.

·       Track access requests through to fulfilment.

·       Confirm completed access arrangements with the relevant owner or stakeholder.

·       Maintain accurate access records against the relevant lot / property.

Team Support & Administration

·       Maintain clear and accurate records of outstanding and completed tasks.

·       Coordinate with internal team members to ensure requests are progressed efficiently.

·       Provide administrative support for correspondence, agendas and minutes during peak periods.

·       Provide cover and support for other Client Support Officers during leave and high-volume periods.

·       Follow established processes and escalate matters that require additional approval or decision-making.

QUALIFICATIONS, SKILLS & OTHER REQUIREMENTS

ESSENTIAL

·       2+ years of experience in administration, client support, property administration, contractor coordination or a similar role.

·       Strong written and verbal English communication skills.

·       Excellent follow-up and coordination skills.

·       Highly organised and able to manage multiple jobs or requests simultaneously.

·       Strong attention to detail and accuracy.

·       Comfortable working with deadlines, recurring follow-ups and task tracking.

·       Experience using digital platforms, spreadsheets, CRM or task-management systems.

·       Able to communicate professionally with contractors, clients, owners and internal teams.

·       Comfortable working independently and taking ownership of assigned tasks.

·       Good judgement and ability to escalate issues involving cost, scope, delays or other matters outside their authority.

·       Reliable setup suitable for working with an Australian-based team and business hours.