Property Transfer Assistant

The Vacancy About You The Property Transfer department is dynamic and fast-paced, managing a high-volume workload with a diverse and energetic team. We are looking for ambitious individuals with a customer-centric mindset who can align with our team's values and contribute to achieving our goals.

The ideal candidate will be highly organised with strong administrative skills and a proactive approach to problem-solving. Excellent communication and customer service abilities are essential, as you will engage with a range of stakeholders. Proficiency in Microsoft Office applications, including Excel, Word, Teams, and Outlook, is required. Previous experience in an administrative or customer-facing role is preferred, and knowledge of property management, leases, or legal documentation would be advantageous.

As a Property Transfer Assistant, you will play a key role in ensuring a seamless property transfer experience for our customers. Your commitment to accuracy, compliance, and customer service will directly contribute to the smooth operation of our business while supporting individuals and families during significant life transitions.

This role is based at our Head Office in Bournemouth, with working hours from 9:00 AM to 5:30 PM, Monday to Thursday, and 9:00 AM to 5:00 PM on Fridays. Financial Benefits of joining our team:

• Competitive salary and discretionary annual bonus scheme
• Company pension scheme
• Life Assurance
• Professional Subscriptions paid for

Lifestyle/Health & Wellbeing

• Monday to Friday work pattern
• 24 days holiday (rising to 28) plus Bank Holidays (in lieu)
• Onsite parking
• 2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)
• Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher
• Colleagues Benefit Booklet with a range of store offers discounts and promotions
• Family Friendly Policies

What You Will Do As a Property Transfer Assistant, you are pivotal member of our Property Transfer Team, responsible for:

• Manage legal documentation and customer records with accuracy and efficiency.
• Maintain high standards of customer care and operational excellence.
• Facilitate property resales and transfers, ensuring a seamless process from start to finish.
• Administer customer information updates, apartment alterations, and communal change requests.
• Support families with sensitivity and professionalism.
• Handle applications for resident associations, subletting notifications, and pet permission requests.
• Ensure compliance with company policies and industry regulations.
• Collaborate with internal departments, solicitors, and external stakeholders to provide a seamless service.

What We Are Looking For To succeed in this role, you will be:

• Organised & Detail-Oriented – You keep everything running smoothly and accurately. detail-oriented, ensuring accuracy in reporting and financial processing.
• Communicates effectively and works collaboratively with multiple teams.
• Proactive & Problem-Solving – You anticipate challenges and tackle them head-on.
• Flexible & Adaptable – You thrive in a dynamic, fast-paced environment.
• Collaborative & Supportive – You build strong relationships across teams.
• Resilient & Tenacious – You stay focused and driven, thrives under pressure and can adapt quickly to changing priorities.
• The ability to learn policies and procedures quickly and efficiently.

At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!