Proposal Analyst - Technical Writing and Salesforce

Position Overview

We are seeking an experienced Technical Writer with strong Salesforce knowledge and proposal development experience to support technical documentation, RFP/RFI responses, and client-facing proposals. The ideal candidate will have 5+ years of experience in technical writing, with a strong understanding of the Salesforce ecosystem and the ability to translate complex technical concepts into clear, concise, and compelling content.

Key Responsibilities

• Develop and maintain technical documentation, solution overviews, architecture documents, user guides, and process documentation.
• Lead and contribute to RFP, RFI, RFQ, and proposal responses, ensuring high-quality and compelling submissions.
• Collaborate with Salesforce Architects, Developers, Consultants, Business Analysts, and Pre-Sales teams to gather and validate technical information.
• Translate complex Salesforce solutions and technical concepts into clear, business-friendly content.
• Develop proposal content including technical approaches, solution descriptions, methodologies, project plans, assumptions, and deliverables.
• Review and edit technical and proposal content for accuracy, consistency, clarity, grammar, and compliance with client requirements.
• Maintain reusable proposal templates, content libraries, case studies, and Salesforce solution collateral.
• Ensure proposals and technical documents follow required branding, formatting, and submission guidelines.
• Coordinate with SMEs and stakeholders to gather information and ensure timely completion of deliverables.
• Support pre-sales activities, client presentations, capability statements, and other sales enablement materials.

Required Qualifications

• 5+ years of experience in Technical Writing, Proposal Writing, or a similar role.
• Strong experience preparing RFP/RFI/RFQ responses and technical proposals.
• Good understanding of the Salesforce ecosystem, including Salesforce products, solutions, integrations, and implementation methodologies.
• Ability to understand and document Salesforce architecture, technical solutions, integrations, and business processes.
• Excellent written and verbal communication skills.
• Strong editing, proofreading, and content-structuring skills.
• Experience working with cross-functional technical and business teams.
• Strong attention to detail and ability to manage multiple proposals/documents under tight deadlines.
• Proficiency with Microsoft Word, PowerPoint, Excel, and documentation/collaboration tools.

Preferred Skills

• Experience working with Salesforce Solution Architects or Salesforce consulting teams.
• Experience creating content for Salesforce implementation and transformation projects.
• Knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, or MuleSoft.
• Experience developing technical solution proposals and Statements of Work (SOWs).
• Experience with public-sector or government RFPs/proposals is a strong advantage.
• Salesforce certification or exposure to Salesforce Trailhead is a plus.
• Experience working in a consulting or professional services environment.
• Strong understanding of pre-sales processes and proposal management.