Proposal Writer

Description Proposal Writer

Full Location: remote - IN

The Proposal Writer is responsible for all proposal development steps within the organization, in coordination with sales, marketing, and Subject Matter Experts.

In This Role You Will

• Work with a wide range of Subject Matter Experts across various functional areas to develop written communications deployed across a variety of media
• Convert complex and varying explanations into concise and compelling value propositions and proof point articulations supporting those propositions
• Manage the overall proposal development process, including building and maintaining proposal timelines and master schedules to ensure on-time submission
• Build and maintain content library
• Analyze various business products and services to translate solutions into effective business proposals
• Produce RFI/RFP responses, finalist presentation materials, and written content for multi-media sales assets
• Serve as a quality control checkpoint, editing and refining content contributed by SMEs and other stakeholders to ensure consistency in voice, message, and quality
• Maintain version control and document organization across drafts, particularly on proposals with multiple contributors
• Operate in an extremely fast-paced and dynamic environment to collaborate with globally distributed, US-based stakeholders
• Ensure all RFI/RFP/proposal content complies with client requirements, legal standards, and internal policies
• Research industry trends, competitors, and client backgrounds to tailor proposals effectively
• Incorporate insights from win/loss reviews to improve future proposals
• Support proposal kickoff meetings to align stakeholders; coordinate internal reviews and manage feedback loops to refine content
• Support final formatting and light desktop publishing/layout cleanup on proposal documents and presentations as needed

We Are Looking For Someone Who Has

• Bachelor’s Degree in creative writing, journalism, English, or related field strongly preferred
• Minimum of 3–5 years of business-to-business writing experience, preferably in the BPO industry
• English language proficiency at a B2–C1 level (strong professional written and verbal fluency)
• Multimedia writing expertise
• Advanced PowerPoint skills necessary, including layout and design
• Strong working knowledge of Word for core proposal document development
• Familiarity with proposal management/content software is a plus
• Working knowledge of Adobe Creative Suite (InDesign, Acrobat) a plus
• Adherence to grammar and style guide standards (AP style, Chicago style, or internal style guide)
• Creative and innovative thinking ability and strong planning skills
• Ability to multitask, prioritize, and manage time efficiently
• Capability to work independently or as an active member of a team
• Proven success working under pressure in a deadline-oriented environment
• BPO experience preferred
• Facilitation skills - able to lead and support kickoff meetings, reviews, and feedback sessions with clarity and diplomacy
• Ability to navigate complex organizational structures to gather input and drive alignment
• Creative problem-solving skills - finds solutions when faced with limited information or time
• Ability to work within a US business hours availability window of 8:00 AM – 6:00 PM ET, in support of client and stakeholder needs

About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.