Propositions Manager

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

Help shape how SmartSearch solves customer problems across property, legal, accountancy and financial services. You will develop industry-specific solutions that combine our services, regulatory expertise and partner capabilities around the way customers work.

You will take propositions from initial research and testing through to launch and ongoing improvement. This is an opportunity to influence product priorities, shape packaging and pricing recommendations, and see the impact of your work on customer outcomes and business growth.

Working in Product Management, you will own proposition design, validation, business cases and performance. You will partner closely with Product Marketing, which leads positioning, messaging, launch marketing and sales enablement, and with Product teams, which own product roadmap decisions and development delivery.

VARIED DAY TO DAY RESPONSIBILITIES

• Turn the proposition strategy and multi-year roadmap into practical plans, with clear priorities, milestones and measures of success.
• Build a detailed understanding of customer needs, industry workflows, regulatory requirements and market trends. Translate these insights into proposition requirements and evidence to inform Product roadmap priorities.
• Design solutions that combine SmartSearch services and partner capabilities to solve customer problems, improve customer experience and encourage wider adoption.
• Test demand, willingness to pay and operational feasibility through customer research, prototypes and pilots, establishing clear evidence to support investment decisions.
• Develop and maintain business cases. Recommend packaging, pricing and commercial models, and assess revenue, margin, adoption and retention against agreed objectives.
• Define the workflows, service combinations, product configurations and partner integrations each proposition needs. Work with Product and delivery teams to balance industry requirements with capabilities that can be reused across customers.
• Coordinate Product, Sales, Customer Success, Compliance, Partnerships and Product Marketing around a shared proposition plan, with clear responsibilities and dependencies.
• Partner with Product Marketing on launches, providing validated customer needs, solution benefits and commercial rationale. Coordinate proposition readiness across the teams delivering the customer experience.
• Manage propositions after launch, using customer feedback and commercial and operational data to resolve issues and recommend improvements, further investment, repositioning or retirement.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

Essential

• Experience in propositions, product or solution management, or a comparable business-to-business role, with evidence of turning customer insight into commercially successful solutions.
• Experience researching customer needs, mapping workflows or customer journeys, and testing ideas before committing to significant investment.
• Commercial and analytical skills, including developing business cases, assessing pricing or packaging options, and using performance data to make recommendations.
• The ability to translate complex customer problems into clear requirements, priorities and customer benefits.
• Experience working across Product, Sales, Marketing and other specialist teams, building agreement and influencing decisions without relying on direct authority.
• Clear written, verbal and presentation skills, with the ability to explain recommendations to different audiences.
• A practical, organised approach: comfortable shaping plans, managing competing priorities and following through on delivery and results.
• Willingness to work in a hybrid model and attend the Ilkley or Cardiff office regularly.

Desirable

• Experience within SaaS, B2B technology
• Experience supporting enterprise sales teams and complex B2B buying journeys.
• Knowledge of customer onboarding, compliance, fraud prevention or digital identity solutions.
• Experience developing sector-specific propositions and vertical go-to-market strategies.

Personal Attributes

• Customer-centric and naturally curious about markets, industries and buyer needs.
• Strategic thinker who is also comfortable delivering hands-on execution.
• Collaborative and proactive, with a strong sense of ownership and accountability.
• Comfortable operating in ambiguity and helping build new processes and capabilities.
• Strong problem-solving skills and a focus on outcomes rather than activity.
• Passion for learning, continuous improvement and helping teams succeed.

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with an aspirational mentality
• Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
• Great Place To Work Certified 2022
• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
• We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

• 25 days holiday rising to 30 with each year of service
• Private Medical Insurance covering dental and optical
• Company pension scheme
• Life Assurance - 4x your annual salary
• 1 day paid volunteering per year
• Enhanced maternity / paternity offerings
• Employee Assistance Programme
• Cycle to work scheme
• On site gym