Protege - Customer Service Assistant

Start your career in Property Development and gain hands-on experience in customer service, property handover and defect management!

What You’ll Do

• Be the friendly point of contact for our purchasers and assist with their enquiries.
• Coordinate and assist with key handover appointments and documentation.
• Guide purchasers through the handover process and ensure a smooth experience.
• Receive and record defect complaints and coordinate with the Technical/Site team for follow-up.
• Monitor defect rectification progress and keep purchasers updated.
• Maintain accurate records of purchaser, handover and defect matters.
• Work closely with Sales, Technical, Site and other teams to resolve customer concerns.
• Support the Customer Service team in daily activities and other assigned tasks.

What We’re Looking For

• Malaysian citizen with a Bachelor’s Degree in any relevant field.
• Fresh graduates are welcome to apply.
• Friendly, confident and comfortable communicating with people.
• Customer-focused with good interpersonal and follow-up skills.
• Organised, responsible and willing to learn.
• Basic knowledge of Microsoft Office.