Protocol Officer

About the Royal Hospital Chelsea

The Royal Hospital Chelsea is an historic institution and home to the iconic Chelsea Pensioners. Since 1692, we have provided care, comradeship, and support to veterans of the British Army. Today, we are a unique community where heritage, innovation, and excellence come together to make a meaningful difference to the lives of our Pensioners, staff, volunteers, and visitors.

The RHC Way

The RHC Way is at the heart of everything we do. Developed by colleagues from across the Hospital, it brings our values to life through the behaviours that shape our culture and strengthen our community. Guided by Compassionate Approach, Community Spirit, and Courageous Engagement, we foster an inclusive environment where people are treated with dignity and respect, work collaboratively, and are empowered to make a positive difference every day.

Role purpose

As Protocol Officer, you will play a key role in bringing the Royal Hospital Chelsea's most significant ceremonies, events and official engagements to life. Working with the Royal Household Private Office, military organisations and distinguished guests, you will ensure every occasion reflects the exceptional standards, heritage, and values of the Royal Hospital Chelsea.

Contract: Full-time and permanent. Interviews: Scheduled for week commencing 16 November 2026.

Key responsibilities

• Plan and deliver Founder’s Day and other ceremonial, military and VVIP events.

• Provide protocol advice and liaise with Private Offices, embassies and regimental associations.

• Supervise pensioners and volunteers supporting the Protocol Office.

• Coordinate the Governor’s briefings, meetings and correspondence.

• Be part of the Duty Officer rota, helping to support the Hospital community outside normal working hours, including weekends. On-site accommodation is available, with rent set according to the property provided.

Skills and experience

We're looking for someone who combines service in the British Armed Forces with outstanding organisational and relationship-building skills.

You will bring:

• A strong understanding of military structures, ceremonial practice and protocol.

• Proven experience of planning and delivering high-profile events.

• Experience of building effective relationships with senior stakeholders.

• Excellent organisational skills, attention to detail and the ability to manage competing priorities.

• Strong communication, influencing and relationship-building skills.

• Sound judgement, discretion and diplomacy when handling sensitive or confidential matters.

• Proficiency in Microsoft Office applications.

What we offer

• Generous annual leave entitlement

• Pension scheme

• Access to wellbeing support – Access to EAP including confidential counselling and wellbeing support

• Enhanced sick leave

• Several social events throughout the year

• Birthday day off

• Discounts at onsite cafes

• Cycle to work scheme (post probation)

• Season Loan Ticket (post probation)

• Free onsite Parking

• Free onsite gym

• Opportunity to work for a prestigious organisation in a unique and historic environment

We are committed to providing an inclusive and accessible recruitment process. Reasonable adjustments are available throughout the recruitment process and in the workplace. Please let us know if you require any adjustments or additional support.