Proton e.MAS - Customer Relations Executive

• Responsible to be a middle person to solve customer’s problems and push the respective departments to increase their service level to satisfy the customers’ requirements.
• To do Post Service Follow-up calls after 3 working days to ensure customers participate in HQ survey in order to get better CSI/SSI & NPS ratings.
• Identifying and escalating priority issues, and reporting to the respective department & also to HQ if required.
• Perform outbound calls, especially follow-up cases, appointment confirmations, appointment reminders, etc.

Requirement:

• Minimum of 3 year(s) working experience in the service industry, preferably in a customer service background.
• Certificate/Diploma/Degree in Business Administration or equivalent.
• Candidates must have excellent communication & customer service skills.
• Excellent command of written and spoken English and Bahasa Malaysia. Mandarin speaker will be an advantage for this role.
• Good in follow-up and reporting, computer literate and able to handle pressure.

Benefits:
a) Annual Bonus
b) Increment
c) Medical Benefits

Location:
Proton e.Mas- Able Agility Sdn. Bhd.
188, Jalan Sungai Besi, Chan Sow Lin, 57100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

Job Type: Full-time

Pay: RM1,800.00 - RM3,000.00 per month

Benefits:

• Additional leave

Application Question(s):

• Do you have any experience in automotive industry?
• Do you have customer service related experience?
• What is your current & expected salary?

Work Location: In person