Provider Communications Lead - Remote US

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary As a Provider Communications Lead at Gainwell, you will be responsible for planning, developing, and managing provider-facing publications and communications that support Medicaid program operations, provider education, regulatory compliance, and stakeholder engagement.

You will serve as a key resource for provider communications, helping ensure published materials are accurate, timely, consistent, easy to understand, and aligned with client and organizational requirements.

Your role in our mission

• Develop, review, edit, and publish provider-facing communications, including newsletters, bulletins, alerts, policy updates, educational materials, and other provider resources.
• Translate complex healthcare policies, regulatory requirements, and operational changes into clear, concise, and actionable communications for healthcare providers.
• Collaborate with business partners, subject matter experts, compliance teams, provider relations teams, and client stakeholders to ensure communications are accurate, consistent, and timely.
• Manage publication schedules, communication calendars, content development, reviews, and approval workflows across multiple projects and deadlines.
• Support provider outreach and education initiatives through written communications, presentations, webinars, training materials, and other educational content.

What We're Looking For

• 5+ years of experience developing professional communications, publications, educational materials, or related content, preferably within Medicaid, Medicare, provider relations, managed care, or healthcare operations.
• Exceptional writing, editing, proofreading, and verbal communication skills with strong attention to detail.
• Demonstrated experience translating complex healthcare, regulatory, policy, or operational information into clear and actionable communications.
• Experience developing provider-facing publications, communication campaigns, educational materials, or similar professional content.
• Knowledge of Medicaid, Medicare, healthcare policy, provider services, managed care, or healthcare administration.
• Strong project management and organizational skills with the ability to manage multiple priorities, stakeholders, and deadlines.

What You Should Expect In This Role

• Serve as a lead resource for provider publications and communication initiatives supporting Medicaid and healthcare programs.
• Collaborate with client teams, provider relations staff, operations leaders, compliance teams, subject matter experts, and other stakeholders.
• Manage multiple publication cycles, communication initiatives, and high-visibility deliverables in a fast-paced environment.
• Work remotely within the United States with the opportunity to directly influence provider experience, communication effectiveness, and stakeholder satisfaction.

We will accept applications through October 30, 2026. The pay range for this position is $48,300.00 - $69,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.