Provider Credentialing Lead

WeightWatchers is a global digital health company.

WeightWatchers is a global digital health company and the world's #1 doctor-recommended, clinically studied behavioral weight health program. For sixty years, we have led the industry by blending science and community to help millions of people build sustainable healthy habits.

As the science of weight health rapidly evolves, so does WeightWatchers. We are redefining the category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with our proven habit-change framework. By combining these clinical breakthroughs with our digital-first community, we are uniquely positioned to lead the future of weight health care.

What you will do

The Provider Credentialing & Licensing Lead will design, develop and oversee the onboarding and credentialing processes for healthcare providers within our network across 50 states and DC. This position requires a strong understanding of credentialing standards, attention to detail, and effective communication skills. This is an opportunity to build a best in class department.

Credentialing Process Management:

• Design and rollout the credentialing processes for healthcare providers, ensuring compliance with industry standards and regulatory requirements.
• Develop and implement efficient workflows to streamline the credentialing process.
• Manage the full licensure lifecycle for all providers, including tracking of upcoming expirations, timely renewals, and primary source verification of license status with state boards.
• Oversee collaborative practice and supervision agreements for advanced practice providers, including execution, renewal, and alignment with each state's requirements.

Quality Assurance:

• Implement quality assurance measures to ensure the accuracy and completeness of provider credentialing files.
• Conduct regular audits to identify and address any discrepancies or issues in the credentialing process.
• Run a recurring review of upcoming license and agreement expirations, coordinating timely action with internal teams so provider records remain current at all times.
• Maintain clear, documented procedures for core credentialing workflows, with cross-trained coverage for continuity.

Collaboration with Stakeholders:

• Work closely with internal departments, including network development, legal, and compliance, to ensure alignment in credentialing processes.
• Serve as a liaison between the credentialing team and healthcare providers, addressing inquiries and providing support.
• Provide regular status reporting to leadership and proactively raise any compliance risks or open items as they arise.

Data Management:

• Maintain accurate and up-to-date provider credentialing data in the credentialing database and ensure it stays in sync with downstream clinical systems.
• Generate reports and analytics related to provider credentialing for internal and external stakeholders.
• Facilitate licensure applications and renewals.
• Administer the credentialing platform and related tools (e.g., Medallion, CAQH, NPPES, state verification portals).

Who you are

• Bachelor's degree in healthcare administration, business, or a related field; Master's degree preferred.
• Minimum of 7+ years of experience in provider credentialing or a related role within the healthcare industry, ideally including multi-state telehealth experience.
• Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) designation is highly desirable.
• Strong understanding of credentialing standards, regulations, and best practices, including state requirements for advanced practice provider supervision and collaborative practice.
• Hands-on experience with credentialing platforms and primary source verification tools.
• Excellent organizational and project management skills, with strong documentation habits.
• Effective communication and interpersonal skills, including comfort escalating issues to leadership early and clearly.

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance.

It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy.

Maryland

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

Massachusetts

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.

RECRUITMENT SECURITY & FRAUD PREVENTION

At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind:

• Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address.
• Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.
• Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf.
• Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.

Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww