Provider Relations

Job Purpose:

Under moderate supervision, this position is responsible for responding to provider or client inquiries via phone, fax or email.   Medata’s proprietary workers compensation and auto liability claims cost-containment software will be utilized to look up these inquiries and all “touches” will be logged in Customer Service tracking/logging software.

Duties:

• Answer phone calls and respond to provider’s inquiries as appropriate

• Handle provider email and FAX inquiries as assigned and as appropriate

• Log all provider interaction “touches” fully, accurately and professionally

• Handle all contact with all providers in a professional and courteous manner

• Adhere to Productivity Standards as documented

• Regular, reliable, and punctual attendance is required as an essential function of this role

• Other duties as assigned

Requirements/Skills/Qualifications:

• Experience working in a Call Center and/or Customer Service department, 1-3 years

• Ability to work in a high call volume environment while meeting Productivity Standards with high quality

• Answer inquiries by clarifying desired information: researching, locating, and providing appropriate information

• Researching billing history

• Proficiency with touch-typing at a minimum or 40 WPM

• Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate

• Proficiency with MS Word and Excel

• Excellent written and verbal communication skills

• High School diploma or equivalent

• Strong attention to detail

• Strong Customer Service skills

• Customer Focus

• Customer Service

• Data Entry Skills

• Listening

• Phone Skills

• Verbal Communication

Preferences:

• Associates Degree preferred

• Building Relationships

• People Skills

• Interpersonal Savvy

• Problem Solving

• Multi-tasking

• Knowledge of MS Outlook

• Knowledge of medical terminology

• Knowledge of workers compensation terminology