Provider Relations Coordinator

Job Title: Provider Operations Coordinator

Salary Range: $21.15 - 22.12

Department: Provider Operations
Reports To: Director of Provider Operations
Location: Remote
Job Type: Full Time
FLSA Status: Non-Exempt

Position Summary

Working closely with providers to ensure smooth onboarding and ongoing relationship management, this role focuses on data management, credentialing/recredentialing, grievance resolution, and provider support across all product lines.

✅ Key Responsibilities

• Accurately enter and manage provider data for profile creation and maintenance

• Assist with claims issues, document discussions, and route concerns to the appropriate party for resolution

• Build and foster positive provider relationships through clear communication and responsive support

• Credential new providers in accordance with MTI and industry standards prior to network entry

• Recredential existing providers within industry timelines and standards

• Conducts timely Provider Data Management (PDM) activities ensuring effective utilization of provider services, contracted rates and other terms.

• Facilitate provider improvement through coaching and performance support initiatives

• Collaborate with internal teams to ensure seamless provider support and process efficiency

Required Qualifications

• High School Diploma or Equivalent
• Minimum 1 year of healthcare credentialing, provider grievance management. , or workers’ compensation claims experience
• Intermediate proficiency in Microsoft Excel and Microsoft Office Suite

Preferred Qualifications

• Associate's degree in healthcare, Business, or related field
• Certification in Credentialing (CPCS or similar)
• Experience in provider data management or healthcare operations

Skills Descriptions

Communication

Clearly and professionally interact with providers and internal teams

Problem-Solving

Take initiative and find creative solutions to provider issues

Attention to Detail

Maintain accuracy in credentialing, data, and reporting

Prioritization

Balance multiple tasks and deadlines effectively

Independence

Work with minimal supervision while managing responsibilities

Teamwork

Collaborate with colleagues to resolve provider needs

Analytical Skills

Identify provider performance trends and opportunities

Work Environment & Physical Requirements

• Remote
• Ability to sit at a workstation for extended periods

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays

Diversity, Equity & Inclusion Statement MTI America is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.