Provincial Command Service Officer

Royal Canadian Legion

Newfoundland and Labrador Command

Position: Provincial Command Service Officer Part time 25 hours per week

Reports to: Provincial Command

Department: Veterans Services

Position Type: Professional Service Position

POSITION SUMMARY

The Provincial Command Service Officer provides professional, confidential assistance, advocacy and representation to Veterans, serving Canadian Armed Forces and eligible RCMP members, and eligible family members

The Service Officer assists clients in accessing benefits and services available through Veteran Affairs Canada (VAC). As well as The Royal Canadian Legion, provincial programs and other community resources.

This position is responsible for providing professional assistance with disability claims and related matters and referring complex matters requiring additional representation to Dominion Command

PRIMARY DUTIES AND RESPONSIBILITIES

1. Veterans Affairs Canada Claims and Benefits

a. Provide confidential, professional assistance to clients regarding VAC benefits and programs.

b. Assist clients with the preparation, completion, and submission of disability claims.

c. Review available documentation and supporting evidence relevant to claims.

d. Explain VAC programs, benefits, decisions, and available avenues of review

e. Assist clients throughout the disability claims process.

f. Monitor the progress of claims and follow up with VAC as appropriate.

g. Identify matters requiring additional professional assistance and representation.

h. Refer appropriate matters to a Dominion Command Service Officer

Provincial Command Service Officers are professionally mandated to provide representation in a VAC disability claim

The Service Officer shall:

1. Maintain strict confidentiality concerning all client information

2. Protect medical, financial, and personal information

3. Obtain appropriate authorization before accessing or releasing confidential information

4. Maintain Secure client records

5. Comply with applicable privacy legislation and Legion privacy policies

6. Ensure confidential information is transmitted and stored securely

7. Take part in training offered by Dominion Command and Veterans Affairs Canada

8. Liaison with the Provincial Executive Council

9. Have knowledge of Veterans programs and benefits

10. Strong written and verbal communication skills

11. Strong organization and case management skills

12. Ability to interpret legislation, regulations, policies and medical/supporting documentation

13. Ability to establish effective relationships with VAC, government departments, community agencies and Legion Branches and Provincial Command

Salary to be determined based on qualifications. If this position appeals to you, please send your resume to [email protected] Closing date October 20, 2026

Shirley Hodder

Treasurer

Pay: $16.35-$25.00 per hour

Expected hours: 25.0 per week

Benefits:

• Casual dress
• Flexible schedule
• On-site parking
• Paid time off

Work Location: In person