Provisioning Advisor

Provisioning Advisor

Digital Space Group Limited Newark, Nottinghamshire (Head Office)

Full-time, Permanent | Monday – Friday 37.5 hours per week

Salary: £28,000 per annum

About the Role

Are you a detail-oriented professional with a passion for delivering seamless customer experiences? Digital Space is looking for a Provisioning Advisor to join our team in Newark. You will play a vital role in the end-to-end delivery of our products and services, ensuring every customer journey is accurate, timely, and efficient.

As a Provisioning Advisor, you will manage the lifecycle of connectivity, hardware, and software orders from initial provisioning to decommissioning. You’ll be the bridge between our customers, internal departments, and third-party suppliers, ensuring high standards are met at every stage.

Key Responsibilities

• Order Management: Provision and decommission connectivity, hardware, and software in collaboration with suppliers and purchasing teams.
• Service Delivery: Manage day-to-day customer interactions, setting clear expectations and providing progress updates throughout the delivery lifecycle.
• Problem Solving: Act as an escalation point for order issues, tracking them through to a successful resolution.
• Collaboration: Work closely with internal teams to ensure clean handovers and foster excellent cross-departmental relationships.
• Process Improvement: Identify opportunities for continuous improvement and document new processes to enhance business efficiency.
• Data Integrity: Ensure all internal systems are updated accurately according to company processes.

What We Are Looking For

• Experience: Previous experience in a customer-facing role is essential, ideally within the Telecomms industry or a related field.
• Skills: Strong communication and interpersonal skills, with the ability to interact successfully at all levels.
• Organisation: First-class time management skills and the ability to prioritise multiple concurrent orders under strict deadlines.
• Tech Savvy: Competence in Microsoft Office, including Excel, Word, and PowerPoint.
• Mindset: A proactive "can-do" attitude with a results-oriented work ethic.
• Technical Familiarity: Practical experience with provisioning services such as Ethernet, FTTP, SOGEA, or Broadband is preferred but not essential.

Why Join Digital Space?

Working for Digital Space means joining a dynamic, collaborative team, where you are able to thrive in an inclusive environment that prioritises personal growth through dedicated training and a clear promote from within philosophy.

Colleagues enjoy competitive benefits, including 26 days holiday, a health cash plan, and enhanced family leave. With 24 hours of paid volunteering time, you can truly make a difference within your local community while shaping the future of technology.

Digital Space Group Limited is an equal opportunity employer.

Pay: £28,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Application question(s):

• Please advise your Right to Work in the UK status?
• Additional Requirements

We are committed to ensuring that the organisation removes any unnecessary barriers to the employment of any individual. We recognise that in order to enable all individuals to compete on equal terms, some people may have additional requirements. If you are subsequently invited for an interview, are there any adjustments required to the recruitment process which would assist you? If so, please give details.

• Declaration

By submitting this application, I confirm that the information given in this application is, to the best of my knowledge, correct. I understand that any offer is subject to receipt of satisfactory references, my right to work in the UK and completion of a BPSS/DBS check. I fully understand that if subsequently any information given is found to be false or misleading, the company reserves the right to withdraw its offer of employment or cancel any agreement made. I understand that if this is discovered at a later date, I may be dismissed.

• What is your notice period?
• As this is an office based role, are you able to reliably commute to Newark-on-Trent?

Work Location: In person