Program Provisioning Technician

Job Summary

The Program Provisioning Technician supports the Industrial Networking Solutions (INS) Project Management Office (PMO) through hands-on provisioning, configuration, and testing of networking and cellular equipment tied to customer projects and managed operation programs. This role ensures that devices are properly staged, validated, and deployed in alignment with project requirements and customer standards. The technician directly supports Project Managers and the Managed Operations team in device life-cycle management and is responsible for maintaining documentation, asset tracking, and quality control throughout the provisioning process.

Duties & Responsibilities

• Perform hands-on configuration, firmware updates, and testing of routers, switches, and cellular devices for PMO-managed activities.
• Support device life-cycle management for Managed Operations customers, including provisioning, refreshes, and decommissioning.
• Maintain accuracy in project device inventories, serial tracking, and documentation.
• Collaborate with Project Managers to align provisioning activities with project schedules and customer deadlines.
• Ensure quality control, device labeling, and documentation standards are met for all staged hardware.
• Troubleshoot and resolve provisioning issues in collaboration with Engineering and Provisioning Services.
• Assist with project readiness reviews and technical validations prior to shipment or field deployment.
• Contribute to continuous improvement of provisioning workflows and documentation within PMO-managed programs.

Required Qualifications

• Education: High school diploma or equivalent required.
• Knowledge of technical provisioning, staging, or network equipment configuration.
• Working knowledge of networking hardware including routers, switches, and cellular gateways.
• Proficiency with firmware management, IP configuration, and basic network setup.
• Attention to detail, documentation accuracy, and ability to follow technical procedures.
• Strong collaboration and communication skills for cross-functional coordination.

Preferred Qualifications

• Associate’s degree in electronics, networking, or IT
• CompTIA Network+, Cisco CCT/CCNA, or similar certification.
• Experience supporting managed service or recurring operations environments.
• Familiarity with ERP or ticketing systems for asset tracking and project documentation.
• Previous experience working in or with provisioning labs.

Physical and Environmental Requirements

On-site role requiring hands-on work in a lab environment.
Ability to lift and handle equipment up to 40 lbs.
Frequent standing, walking, bending, and use of small tools and computing devices.

Location

INS offices in Richardson, TX or Lenexa, KS

EEO Statement

Industrial Networking Solutions (INS) is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace and conduct pre-employment substance abuse testing and criminal background checks.