Proxy Engineer

Role & responsibilities

• Participate in architecture, engineering, design and deployment of proxy solutions (Zscaler, Bluecoat, Websense, MacAfee Proxy and other such)
• Working experience to define, create, and maintain proxy policies
• Root cause analysis and troubleshooting of proxy issues
• Experience with PCAP capture and analysis
• Experience with complex troubleshooting techniques (e.g., debugging latency issues, authentication issues, and application functionality issues)
• Configure and maintain GRE Tunnels, IPSec Tunnels, NAT, PAC files
• Configuration of Application profiles, URL filtering, Cloud App control and DNS policies
• Troubleshoot issues related to network connectivity and security policies
• Collaborate with the client and TAC team to resolve problems
• Strong knowledge on complex proxy solution designs which include SSL interception and content analysis
• Good knowledge and working experience within a secure public cloud and integrating Private Access
• Document and track client interactions, issues and resolutions via email and ticketing tools
• Follow best practices and interoperability when using PAC Files with Zscaler App, PAC with GRE tunnels or IPSec Tunnels
• Troubleshooting performance issues, connection status errors, ZPA authentication errors, browser access error codes