PSC Help Desk Analyst (6 month contract)

**US Citizenship is Required***

**Position is on-site 5 days a week in Herndon, VA**

***This is a 6 month contract. Employees will be considered full-time with benefits during the 6 month contract***

JOB DESCRIPTION:

Sanametrix is a small business headquartered in Arlington, Virginia. We specialize in providing focused research and analysis, technology, and program support solutions to federal agencies.

We are looking for a Helpdesk Analyst to join our Sanametrix team. The Partner Support Center (PSC) is the first level of support and response for our clients. The Analyst will troubleshoot and resolve advanced application and content related issues for a national web-based survey collection. The incumbent will work closely with fellow support center team members, managers, and software engineers to resolve issues reported by end users. The Analyst will research and develop solutions to unresolved issues and provide troubleshooting and expertise to assist with customer ticket management and resolution.

Ideal candidates will have experience working with data and/or experience providing support to customers. Candidates must have experience working within a team environment, possess analytical and problem resolution skills, and have clear and demonstrated success with problem resolution. Attention to detail and experience in a service driven environment are essential. This is an excellent opportunity to gain experience working with data collection tools and methodologies and experience working within a technical support environment.

This position is a temporary 6-month position with the potential to be long-term. All new employees will be required to work onsite in Herndon, VA. Remote work may be considered at a future date.

Duties and Responsibilities:

· Proficient in MS Office applications

· Excellent customer service skills

· Outstanding phone manners and consistent pleasant disposition with users

· Ability to understand escalated content related issues and articulate information and solutions to users

· Experience developing and adhering to standard operating procedures

· Analytical and troubleshooting skills

· Ability to work independently without requiring oversight and follow-up

· Task ownership and ability to follow-through to completion

Required Skills, Qualifications, Certifications:

· Ability to obtain and maintain a 5C Public Trust clearance.

Desired Skills, Qualifications, Certifications:

· Holds a BA/BS degree

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Vision insurance

Work Location: In person