PSL Agent

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Post Sales Logistics Coach is responsible for coordinating and managing the activities of the post-sales logistics team. This position involves working closely with the logistics supervisor and team members to ensure that products are delivered on time and in the most cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Handles inquiries from agents, program managers/sales person.

· Take escalated calls and orders

· Review errors and audits with the agents

· Audit reps to ensure they follow the existing PSL guidelines

· Assist in placing orders when needed.

· Creates and plans specialty agents’ schedule

· Sends hourly queue updates

· Sends performance and specialty accounts reports.

· Monitor and track shipments, and coordinate with carriers to resolve any issues or delays.

· Identify and implement process improvements to enhance efficiency

· Develop team members to improve their skills and knowledge.

· Monitors the queue and identify number of FTEs required per day

QUALIFICATIONS AND REQUIREMENTS:

· Skills, Knowledge, & Abilities: Must be able to demonstrate leadership, oral, written, presentation, and analytical skills. Ability to multi-task and meet critical deadlines. Ability to identify and promote continuous improvement. Ability to understand and execute policies and procedures. With flexibily in schedule (24/7)

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.