PSR and Locations

JOB REQUIREMENTS: Back PSR Float - Green Bay and Regional Locations

#26-464 Green Bay, Wisconsin, United States Apply X Facebook LinkedIn

Email Copy Location East Mason-009 Description This position is

full-time and will work 40-hours per week. It is full-time benefit

eligible. You will be required to float between 7 different locations in

Green Bay and the outlying market. PSR Float Come work where we

specialize in you! We have nearly 2,000 reasons for you to consider a

career with Prevea Health-they're our employees. We're an organization

that values kindness, responsibility, inclusivity, wellness and

inspiration. At Prevea, we provide continuous education, training and

support so every member of the team contributes to our success. Together

we are the best place to get care and the best place to give care. Job

Summary The Patient Service Representative Float (PSR Float) role at

Prevea Health is responsible for welcoming, registering, and scheduling

patients and/or visitors in a friendly and positive manner. This

position acts as a liaison between patients and medical staff. The

Patient Service Representative Float (PSR Float) is responsible for

creating a positive first impression for anyone who uses Prevea Health

services, whether over the phone, in person, or through MyPrevea. This

role will support multiple locations. What you will do Coordinate

communication between patients, family members, medical staff,

providers, and administrative staff via phone, in person, or through

MyPrevea. Obtain and confirm accurate demographic and insurance coverage

information. Route medical inquiries, complaints & messages to

appropriate parties. Assist patients and callers with financial

inquiries, including policies, insurance, payments, and other financial

needs. Collect required payments, including co-payments, outstanding

balances, and payments due at the time of service. Complete necessary

account, referral, and claim edit workflows and maintenance in assigned

work queues. Schedule and confirm patient appointments. Provide accurate

daily batches and/or deposits to appropriate staff for processing. Work

at multiple sites with variable shifts at the supervisor's direction to

cover leaves of absence, PTO (Paid Time Off), or department demands.

Education Qualifications High School Diploma And/or GED Required Experience Qualifications Experience in customer service, insurance

And/or Healthcare Setting Preferred Skills And Abilities Display proficient telephone and computer skills with clear and professional

speaking abilities. Able to provide exceptional customer service by

assessing patient needs, meeting quality standards, and evaluating

satisfaction. Capable of being empathetic and responsive to patient's

needs by actively listening, asking appropriate questions, and

continually looking... For full info follow application link. Prevea is

an Equal Employment Opportunity/Affirmative Action employer \\\\\*

APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/49CE6C6B41234DA2