Company name: El Paso Child Guidance Center

Title of position: Psychiatry Program Supervisor

Position type: Full-time

Pay range: $21 - 22.71

Location: 2701 E. Yandell Dr.

El Paso, Texas 79903

1 vacancy

Benefits:

We offer our team –

• Medical, dental, and vision insurance and 401(k)
• Generous paid time off, extended illness leave, and paid holidays
• Mental Health Hours
• Excellent growth and development opportunities
• Satisfying and rewarding work helping clients overcome substance abuse
• Flexible Schedule

As well as company-paid benefits such as life insurance and short-term disability!

Schedule:

About Us

Aliviane Inc. is committed to providing treatment to members of our community who struggle with substance abuse. Through substance use and mental health services, education, and awareness we help people recover from addiction as they embrace their voice, discover their journey, and engage their community. The success of our mission is made possible by the skills and contributions of our diverse team. Become a part of a unique organization that is spearheading substance use treatment in Texas. Become a part of Aliviane!

Job Summary

The Psychiatry Program Supervisor will support the daily operations and management of psychiatric programs, ensuring smooth coordination between clinical, administrative, and support teams. This role will be responsible for organizing, tracking, and assisting with a variety of program-related activities, providing vital support to both patients and staff, and ensuring that all activities align with organizational goals.

Essential Duties and Responsibilities

• Coordinate and oversee daily psychiatry program operations, including appointments, meetings, and maintaining program documentation.
• Serve as the primary point of contact for contracted nurse practitioners, medical directors, EPCGC staff, patients, families, and external stakeholders related to the psychiatry program.
• Facilitate communication between patients, families, and the EPCGC team.
• Organize and facilitate monthly meetings with internal and external personnel.
• Monitor and track treatment plans, patient progress, and follow-up timelines to support continuity of care.
• Assist with monitoring and providing appointment reminders, follow-up instructions, and outreach to support patient engagement and reduce no-show rates.
• Monitor and track HEDIS measures.
• Conduct outreach via phone with identified high-risk clients.
• Organize provider schedules and clinic calendars based on Medical Director/Attendings feedback.
• Onboarding and coordination of nurse practitioners, residents, fellows, and students,
• Assist in compliance related task such as checking insurance verification, service authorizations, and billing-related support (non-coding).
• Work with the Quality Assurance Manager to prepare reports on program performance and outcomes, including visit volume, wait times, outcomes, and satisfaction data.
• Monitor patient and program satisfaction and report findings.
• Assist with program evaluations, audits, and quality improvement initiatives.
• Ensure compliance with TAC, UMUR Guidelines, COA standards, CEO, and contracted provider requirements, including annual renewals and archiving.
• Create and maintain psychiatry program procedures.
• Identify and implement new psychiatry services, workflows, or program initiatives.
• Assist Director with psychiatry program budget planning and identified resource needs.

Additional Eligibility Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.

Required/Preferred Education and Experience

• Bachelor's degree in social work, Psychology, Sociology, or other related field.
• Previous experience in mental health or social services.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Experience with administrative support, customer service, or healthcare settings is a plus.