PT 3-11 PM FRONT DESK AGENT

Job Overview

Join our dynamic hospitality team as a PT Front Desk Agent, working from 3 PM to 11 PM! In this lively role, you will be the welcoming face of our property, providing exceptional guest services and ensuring smooth operations during evening hours. Your energetic approach and attention to detail will create memorable experiences for our guests, making them feel valued and cared for from check-in to check-out. This position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant, guest-focused environment.

Responsibilities

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
• Manage guest check-ins and check-outs efficiently using property management systems (PMS) such as OPERA or similar platforms.
• Handle guest inquiries via phone and in person, providing accurate information about hotel services, amenities, and local attractions.
• Coordinate reservations and room assignments with hospitality reservation systems, optimizing occupancy and guest satisfaction.
• Address guest concerns promptly with customer service problem-solving skills, escalating issues when necessary to ensure guest happiness.
• Follow hotel emergency procedures diligently, maintaining safety and security for all guests and staff.
• Assist with night audit processes, reconciling accounts and preparing reports to ensure financial accuracy.
• Maintain excellent phone etiquette and uphold high standards of hospitality and guest relations throughout your shift.

Experience

• Previous experience in hotel front desk operations or hospitality management is preferred.
• Familiarity with property management systems (PMS), especially OPERA or similar platforms.
• Multilingual or bilingual abilities are highly advantageous for effective client communication.
• Strong customer service skills with a focus on guest relations and problem-solving.
• Knowledge of hotel emergency procedures and safety protocols is a plus.
• Experience working in resort environments or with hotel experience during evening shifts enhances your suitability for this role.
• Demonstrated ability to communicate clearly via phone and in person, maintaining professionalism at all times.

Embark on a rewarding journey in hospitality where your enthusiasm makes every guest feel special! We are committed to supporting your growth with comprehensive training and a vibrant team environment that celebrates excellence in guest service.

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• PEP: 1 year (Required)

Ability to Commute:

• Richardson, TX 75080 (Required)

Work Location: In person