PT Assistant Front End Manager - Front End - 0197

Category/Area of Expertise: Customer Support

Job Requisition: 461262

Address: USA-MD-Baltimore-7944 Honeygo Blvd.

Store Code: GF - Store Admin (2501149)

Who is Giant & Why Join Us?

Born in the DMV, Giant Food has proudly served our communities for over 90 years. From our first store on Georgia Avenue to becoming the #1 grocer in the Baltimore-Washington area, we've stayed rooted in what matters most-our people and our neighborhoods. Today, we operate more than 160 stores across D.C., Maryland, Virginia, and Delaware, continuing our mission to be the most trusted and loved local food retailer.

At Giant, our purpose goes beyond the aisles. We actively partner with community organizations to enrich the lives of our neighbors and create meaningful impact where we live and work.

When you join Giant, you become part of a culture built on three core commitments: Grow, Care, and Belong.

We support your growth through tuition reimbursement, scholarships and grants, leadership development, career advancement opportunities, continuous learning, and access to financial resources like Market USA Credit Union.

We care for our associates with comprehensive healthcare, life insurance, paid parental leave, wellness programs, a 401(k) plan with up to a 5% company match (eligible positions), paid time off, employee assistance programs, and wellbeing resources that support you both on and off the job.

You'll belong in an inclusive environment supported by Business Resource Groups, recognition programs, community outreach initiatives, and volunteer opportunities that connect you to the communities we serve.

Join our team and be part of a 90+ year legacy-because food makes us a grocery store, but our people make us GIANT.

Position Summary Love fast-paced work and leaving lasting impressions with every customer? In our stores, a positive attitude, teamwork and a passion for great service turn every shopping trip into an experience our customers won't forget.

Position Summary:

The Assistant Front-End Manager (AFEM) supports the daily operations of the store's front end, including checkout, and customer service. This role is responsible for delivering seamless customer experience by ensuring fast, friendly, and accurate service. The AFEM supports the Manager with training and scheduling of the front-end associates, while monitoring labor, cash controls, and compliance with company policies.

What You Will Do Grow Our People

• We care deeply about people, enjoy diversity and develop talent to get the best out of all of us

Obsess Over Customers

• We delight our customers with innovative products and experiences that support a healthier future for people and planet

Win Together

• We collaborate across boundaries to deliver on our strategy and purpose

Operational Excellence

• Support daily front end and pickup operations, ensuring efficient checkouts, accurate order fulfillment, and compliance with cash handling and company policies.
• Support training and scheduling of staff to deliver excellent customer service across checkout, customer service desk, and online order pickup.
• Monitor performance and processes to control labor costs, improve efficiency, and maintain a positive shopping experience for in-store and online customers.

What You Will Bring

• High school diploma or equivalent experience preferred
• 1-3 years of progressive experience in customer service, retail, or food service management
• Strong oral and written communication skills
• Commitment to providing excellent customer service
• Attention to detail
• Strong analytical skills
• Supervisory and leadership skills
• Ability to stand for extended periods and lift to 25 lbs.
• Must meet minimum age requirements in accordance with federal, state, and local laws.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays as needed
• Fast-paced retail grocery store.
• Frequent interaction with customers and team members.
• May involve exposure to varying temperatures (e.g., near entrance or refrigerated areas).

$18.00/hourly