PT Gaming Manager

POSITION TITLE

Gaming Manager

JOB PURPOSE

The Gaming Manager serves as Companions for Children’s designated Gaming Manager and is responsible for the compliant day-to-day management of the organization’s charitable gaming operations.

The position oversees gaming sites, employees and volunteers, cash procedures, deposits, inventory, equipment, vendors, records, customer service, and operational financial performance in accordance with North Dakota law, Attorney General guidance, organizational policies, and approved internal controls.

The Gaming Manager reports directly to the Executive Director and presents operational, financial, compliance, and auditor-provided information during a formal monthly meeting.

This position averages approximately 15 hours per week but requires timely responses to calls and texts during evenings, weekends, and holidays. All working time must be accurately recorded.

PERFORMANCE EXPECTATIONS

The Gaming Manager is expected to manage the gaming operation with accuracy, integrity, professionalism, and a strong sense of ownership. Success requires meeting all regulatory and financial deadlines, maintaining complete and audit-ready records, communicating proactively, resolving issues promptly, and ensuring gaming activities consistently follow applicable laws and internal controls.

CORE RESPONSIBILITIES

Gaming Site Management

· Coordinate the establishment, authorization, operation, and closure of gaming sites.

· Complete and maintain rental agreements, cash-bank agreements, gaming-site authorization forms, and other required documents.

· Submit required applications and documentation to municipalities and the North Dakota Attorney General’s Office.

· Coordinate equipment installation, game placement, staffing, cash banks, supplies, signage, and employee training for new sites.

· Serve as the primary day-to-day contact for gaming-site owners and managers.

· Maintain strong, professional relationships with each gaming site through regular communication, site visits, and prompt follow-up.

· Respond to site questions, concerns, staffing needs, equipment problems, and operational issues.

· Train site managers and appropriate site employees on gaming procedures, internal controls, prohibited activities, and compliance expectations.

· Ensure required licenses, authorizations, notices, rules, and contact information are properly displayed at each site.

· Recommend changes to gaming locations, hours, staffing, equipment, game selection, or operations when appropriate.

Gaming Operations

· Oversee daily gaming operations and ensure they are conducted professionally, securely, efficiently, and in accordance with applicable requirements.

· Serve as the primary operational contact for gaming employees, customers, vendors, regulators, law enforcement, and other gaming partners.

· Monitor gaming traffic, game selection, device placement, staffing, customer experience, expenses, and financial performance.

· Select and approve games and maintain an appropriate game mix at each site.

· Respond to customer questions and resolve routine complaints and disputes under CFC’s gaming policies.

· Document and investigate complaints, suspected prohibited play, theft, fraud, unusual activity, or other gaming incidents.

· Escalate significant financial, personnel, legal, compliance, safety, or reputational concerns to the Executive Director.

· Develop and maintain written procedures, forms, checklists, and operational instructions.

Employee Management

· Onboard, train, schedule, supervise, evaluate, and retain gaming employees.

· Maintain adequate staffing and coordinate coverage for absences, vacations, emergencies, special events, and open shifts.

· Monitor attendance, punctuality, professionalism, job performance, cash-handling accuracy, and compliance with policies and procedures.

· Provide coaching and ongoing training and document performance or disciplinary concerns.

· Bring employee concerns to the Executive Director.

· Maintain required employee records, including background checks, training documentation, acknowledgments, contact information, and availability.

· Ensure organizational property, keys, devices, records, and access credentials are collected when employment ends.

Inventory, Cash, and Financial Controls

· Order, receive, secure, distribute, track, and reconcile gaming inventory, equipment, cash banks, keys, supplies, and other organizational property.

· Maintain accurate inventory and chain-of-custody records.

· Conduct regular physical inventory counts and reconcile them with gaming and accounting records.

· Investigate and document missing inventory, shortages, overages, damaged games, and other discrepancies.

· Establish, issue, monitor, reconcile, replenish, and recover cash banks for each site.

· Coordinate authorized cash withdrawals, transfers, deposits, and other banking activities.

· Ensure gaming proceeds are accurately accounted for, securely handled, and deposited on schedule.

· Review site activity, prize payouts, deposits, voids, adjustments, shortages, overages, and unusual transactions.

· Enter or provide accurate gaming information for QuickBooks and the organization’s electronic recordkeeping systems.

· Maintain supporting documentation for all gaming revenue, expenses, inventory, and cash activity.

· Review vendor invoices and gaming expenses for accuracy before submitting them for payment.

· Assist with the annual gaming budget and monitor actual performance against approved projections.

Equipment and Vendor Management

· Serve as the primary contact for gaming distributors, equipment providers, technicians, security providers, and other vendors.

· Coordinate the installation, relocation, maintenance, repair, replacement, and removal of gaming equipment.

· Monitor equipment performance and report malfunctions promptly.

· Document equipment downtime, service calls, repairs, and recurring technical concerns.

· Maintain an accurate list of equipment, serial numbers, locations, ownership status, and condition.

· Monitor vendor performance and recommend changes when service, cost, reliability, or compliance is inadequate.

Compliance and Recordkeeping

· Ensure gaming operations comply with applicable laws, administrative rules, license conditions, local requirements, internal controls, and organizational policies.

· Maintain a calendar of licensing, reporting, renewal, tax, background-check, contract, and compliance deadlines.

· Complete and submit required reports, applications, renewals, and supporting documentation accurately and on time.

· Maintain organized electronic and physical gaming records according to applicable retention requirements.

· Monitor changes to gaming laws, administrative rules, and regulatory guidance and update procedures and training as needed.

· Conduct regular site and internal compliance reviews and correct identified deficiencies.

· Prepare documentation and serve as the operational contact during inspections, audits, examinations, and regulatory inquiries.

· Cooperate with regulators, auditors, law enforcement, accountants, and legal counsel as authorized by the Executive Director.

· Protect confidential employee, customer, financial, and organizational information.

Security and Risk Management

· Maintain appropriate controls over gaming funds, inventory, equipment, keys, access codes, passwords, and confidential records.

· Coordinate security procedures with gaming sites and respond to suspected theft, tampering, fraud, or unauthorized access.

· Immediately notify the Executive Director of significant cash losses, suspected theft or fraud, regulatory concerns, law-enforcement contact, or other serious risks.

Reporting and Accountability

· Report directly to the Executive Director and provide a written monthly report.

· Report on financial and site performance, staffing, inventory, cash discrepancies, compliance, equipment, complaints, incidents, and recommended actions.

· Provide timely information and documentation requested by the Executive Director, Gaming Committee, Board of Directors, accountants, auditors, or regulators.

· Implement approved corrective actions and report on their completion.

· Manage daily gaming operations within the approved budget, policies, internal controls, and authority delegated by the Executive Director.

· Obtain Executive Director approval before entering or terminating contracts, opening or closing sites, terminating employees, making unbudgeted purchases, or creating other material financial or legal commitments.

· Perform other gaming-related duties necessary to maintain lawful, secure, efficient, and financially responsible gaming operations.

Qualifications

· Experience in charitable gaming, gaming operations, management, accounting, cash handling, compliance, or a related field preferred.

· Supervisory or employee-management experience preferred.

· Strong organizational, communication, problem-solving, and relationship-management skills.

· High level of accuracy, integrity, confidentiality, and personal accountability.

· Ability to interpret and consistently apply laws, regulations, policies, and internal controls.

· Ability to manage multiple gaming sites, employees, deadlines, records, and operational priorities.

· Proficiency with Microsoft Office, QuickBooks, electronic recordkeeping systems, and other business technology.

· Ability to work independently while maintaining consistent communication with the Executive Director.

· Must successfully complete all required background checks and meet applicable eligibility requirements for charitable gaming employment.

Working Conditions

· Regular travel between gaming sites, banks, vendors, and the Companions for Children office is required.

· Evening, weekend, holiday, and emergency availability.

· Must have a valid driver’s license, reliable transportation, and appropriate automobile insurance.

· Must be able to transport gaming supplies and equipment and lift and carry items required for site operations.

· Employment is contingent upon continued eligibility under applicable gaming laws, regulations, and organizational policies.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

· Work is primarily administrative and his hybrid

· Occasional local travel to gaming sites, banks, or vendors within the Minot area

WAGE/SCHEDULE

· This is a part-time, hourly position

· This compensation reflects an average time commitment of approximately 15 hours per week, although hours may vary based on operational needs.

· The position averages approximately 15 hours per week, including Wednesdays from 8:30 a.m. to 1:30 p.m., several hours on Thursdays, and flexible administrative hours.

· The Gaming Manager is expected to attend approximately two bingo events per month and all required quarterly fundraisers where gaming is conducted.

· Hours may vary based on operational needs. All hours worked must be recorded and paid at the employee’s regular hourly rate.

· We are willing to consider alternative scheduling arrangements for an exceptional candidate who can reliably meet the position’s responsibilities and operational needs.

Pay: $25.00 - $30.00 per hour

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Minot, ND 58701