P/T Night Auditor

• Process guest check-ins and check-outs
• Set up accurate accounts for each guest checking in
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security of guest room access.
• Maintain guest history files on all guests
• Accommodate room changes
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, room rates, special packages and promotions.
• A flexible schedule is necessary for this position, including ability to work days, nights, weekends and holidays.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the activity log.
• Ensures common area/lobby is clean.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Maintenance, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Must be able to stand up and perform the entire shift for up to 8 hours.
• Schedule must be flexible and willing to work weekends and holidays
• Must have Drivers License/ 1 year proven front desk experience
• Looking for candidate who can do two to three days night audit shift 11pm-7am
• Must have OPERA experience/1 year proven hotel experience

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Work Location: In person