PT Sales Associate: Terez (Part Time)

• We’re looking for exceptional talent to join our Terez Boutique on the UES
• We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections
• The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty
• They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first
• Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store
• This role may include opening and closing responsibilities and the potential for keyholder duties
• As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs
• Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage
• Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills
• Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness
• Key Performance Indicators (KPI’s):
• Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time

Benefits

• Medical & Dental: Employees who work 30+ hours per week are eligible for medical, dental and vision benefits which include employer contributions. We offer individual, individual + spouse, individual + children and family programs
• Wellness Programs: All Leap employees are eligible for assistance in the areas of legal, financial, counselling and other programs at no cost through our Leap wellness program
• Parental Leave: We offer expecting parents 12 weeks of paid time off to bond with their new family members and adjust to their new life
• Unlimited PTO: We believe taking the time to refuel is important and offer unlimited PTO to corporate employees
• 401k: All Leap employees are eligible to participate in the company’s 401 upon 60 days of employment. Our provider gives you access to a simplified investment selection platform that makes it easy to sign up and manage overtime
• Discount on Leading Brands: All employees recieve a 25-50% discount on purchases made from our leading brands
• Mass Transit Commute Assistance: Staff are able to make daily commute to work more convenient and affordable by paying for mass transit and parking expenses pre-tax
• Paid Sabbatical: Upon 10 years of service, full time employees receive four weeks of full paid time off
• Employee Referal Incentives: If an employee refers a qualified candidate, we’ll reward them with cash if the candidate works for us- Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients
• Minimum Age: Must be at least 18 years old to align with company standards
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence