PT Self Checkout Ambassador - 00910

Category/Area of Expertise: Retail Operations

Job Requisition: 553414

Address: USA-NC-Hampstead-14564 Us Hwy 17

Store Code: Store 00910 Front End (7216643)

Job Title: Self-Checkout Ambassador

Success Factors Job Code: 5002066

Department: Front End Reports

To: Customer Service Manager

Primary Purpose:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food

Lion customer service standards. To be friendly, courteous and cooperative with other store associates.

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in

maintaining standards according to Front End Standard Practices, maximizing sales through excellent

customer service.

Duties and Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive

shopping experience

• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast

and Easy checkout experience

• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the

accurate scanning of each item

• Remind customers of items located on the bottom of the cart or items under baby seats prior to them

completing the transaction

• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in

accordance with Front End Standard Practice

• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks

and coupons

• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean

appearance while adhering to Food Lion dress code

• Collect and returns shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags,
• Perform all other duties as assigned

Qualifications:

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable

accommodations

Physical Requirements:

• Ability to use computers, smart devices, including the SCO mobile attendant, and other

Communication Systems Required To Perform Job Functions

• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh

fruits, vegetables, house plants/flowers and household cleaners

• Use hands to frequently/continuously to operate a variety of equipment such as self - checkout or

cash register

• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices