PTC - Senior

The P2C Team Lead is responsible for leading and monitoring a team that supports milestone-based billing, contract management, and revenue-related operations for the client. The role ensures accurate and timely execution of billing activities, compliance with contractual terms, effective management of customer contracts, and adherence to internal controls and accounting standards. The Team Lead acts as the primary point of contact for client stakeholders, drives process excellence, manages escalations, and ensures service delivery meets agreed performance and quality standards while supporting continuous process improvement initiatives.

Responsibilities

• Lead and oversee end-to-end milestone-based billing and contract management activities.
• Ensure timely and accurate invoice generation in line with contractual milestones and billing schedules.
• Review and approve billing transactions, reconciliations, and exception resolutions.
• Manage contract lifecycle activities, including contract setup, amendments, renewals, and terminations.
• Ensure compliance with contract terms, revenue recognition requirements, and accounting standards.
• Monitor customer and contract master data accuracy and governance.
• Drive resolution of billing, Project managers queries, and escalations.
• Coordinate with Finance, Project Management, Operations, and client stakeholders.
• Monitor team performance, productivity, SLA adherence, and quality metrics.
• Support month-end, quarter-end, and year-end close activities.
• Review and analyse billing, revenue, and contract-related reports and KPIs.
• Ensure compliance with internal controls, audit requirements, SOPs, and risk management policies.
• Identify process improvement, automation, and standardization opportunities.
• Provide coaching, training, and performance management support to team members.
• Act as the primary point of contact for client communications, governance calls, and service delivery reviews.
• Drive continuous improvement initiatives to enhance operational efficiency, accuracy, and client satisfaction.

Functional & Technical skills

• Billing milestone tracking and invoice Review
• Billing validations and exception handling
• Understanding of billing schedules and triggers
• Contract setup, maintenance, and updates
• Review of contract terms, SOWs, and amendments
• Customer and contract master data maintenance
• Understanding of end-to-end O2C/P2C processes
• Awareness of finance and project operation dependencies
• Advanced skills in Excel, reporting, KPI tracking, and process improvement initiatives.

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Required Technical skills

• Extensive experience in Billing
• Milestone Billing, Contract Billing or Project Billing
• Excellent presentation and interpersonal skills
• Strong client and stakeholder management skills
• Knowledge of IFRS or US GAAP and other applicable standards

Qualifications & Experience

• BCOM/ MCom / MBA- 10 to st least 4+years of relevant domain experience