Pub & Hotel Manager

The Gunmakers is a historic pub in the heart of Marylebone, known for its welcoming atmosphere, quality food, and excellent drinks selection. We are proud to be a neighbourhood favourite and are now looking for an General Manager to join our team and help us deliver memorable experiences to our guests.

Role Overview

The Gunmakers is seeking an experienced, hands-on Pub Manager to oversee daily operations, deliver excellent guest experiences and drive commercial success. The role involves leading and developing the team, managing staffing, stock and costs, overseeing guest room operations, maintaining compliance and ensuring high standards across the venue.

The ideal candidate will have strong hospitality management experience, excellent leadership and communication skills, commercial awareness, and a proactive approach to operational excellence and guest satisfaction.

Experience in managing guest rooms and accommodation operations would be an added advantage.

Key Responsibilities

Operations & Guest Experience

• Lead daily service, maintaining exceptional standards of hospitality, service pace, floor presence and operational control.
• Oversee guest room operations, including reservations, guest satisfaction, room presentation and the effective use of booking systems.
• Ensure a consistently high-quality guest experience, resolving complaints and service issues promptly, professionally and effectively.
• Maintain a visible presence throughout the venue, leading by example and ensuring seamless coordination across all areas of the business.

People Leadership & Development

• Recruit, onboard, train and develop a motivated, high-performing team.
• Build a positive and accountable workplace culture through clear communication, regular briefings, coaching and constructive feedback.
• Manage performance, attendance and retention, addressing challenges confidently and fairly.
• Develop team capability and support individual progression while maintaining consistently high standards.

Commercial Performance

• Develop effective rotas and deploy labour in line with forecast trade, business needs and planned events.
• Oversee purchasing, stocktaking, supplier relationships and ordering to maintain availability, accuracy and cost efficiency.
• Identify opportunities to increase revenue, improve profitability and enhance the overall commercial performance of the venue.

Compliance & Risk Management

• Ensure full compliance with licensing requirements, health and safety legislation, food safety standards and fire safety procedures.
• Maintain accurate records, manage incidents appropriately and uphold robust cash-handling and security procedures.
• Ensure operational systems, policies and procedures are consistently implemented and maintained.

Job Type: Full-time

Pay: Up to £45,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Referral programme

Work Location: In person