Pub Assistant

Key Responsibilities

Customer Service & Hospitality

• Deliver excellent customer service consistently.
• Serve food and drinks in accordance with company standards.
• Engage positively with customers and respond helpfully to enquiries.
• Assist in creating a welcoming and enjoyable customer experience.
• Escalate customer concerns or complaints to the Pub Supervisor where appropriate.

Front of House Operations

• Assist with venue opening and closing duties.
• Maintain cleanliness and presentation throughout customer areas.
• Support the smooth operation of service during busy periods.
• Ensure workstations remain organised, stocked and ready for service.
• Follow daily operational procedures and instructions from supervisors.

Standards & Compliance

• Maintain a clean, safe and legal workplace.
• Follow company policies, procedures and standard operating practices.
• Comply with licensing requirements, food safety standards and health and safety procedures.
• Report accidents, hazards, incidents or maintenance concerns to the Pub Supervisor.
• Support the maintenance of high operational standards throughout the venue.

Stock & Product Management

• Assist with receiving and storing deliveries.
• Replenish stock and ensure product availability during service.
• Support stock rotation and minimise wastage.
• Report stock shortages or issues to supervisors.

Team Working

• Work collaboratively with front-of-house and kitchen colleagues.
• Support team members during busy service periods.
• Communicate effectively with colleagues to ensure excellent customer service.
• Participate in training and development activities as required.

Key Outcomes

• Excellent customer service delivered consistently.
• Clean, safe and welcoming customer areas.
• Food and beverages served accurately and efficiently.
• Compliance with operational, licensing and health & safety standards.
• Positive contribution to the overall success of the venue.

Person Specification

Expected Behaviours

• Friendly and customer focused.
• Reliable and professional.
• Works effectively as part of a team.
• Able to remain calm and organised during busy periods.
• Demonstrates a positive and flexible approach to work.

Essential

• Excellent customer service skills.
• Ability to work effectively in a fast-paced environment.
• Good communication and teamwork skills.
• Basic numeracy and cash-handling skills.
• Flexibility to work evenings, weekends and busy event periods.

Desirable

• Previous experience in hospitality, retail or customer service.
• Experience working in a licensed premises.
• Knowledge of food hygiene and responsible alcohol service.
• Personal Licence Holder qualification (not essential).

Organisational Values

• A commitment to putting students at the heart of everything we do.
• Commitment to equity, diversity and inclusion.
• Commitment to a positive workplace culture.
• Focus on teamwork and collaboration.
• Dedication to customer experience and service quality.

Organisational Values

• A commitment to putting students at the heart of everything we do.
• Commitment to equity, diversity and inclusion.
• Commitment to a positive workplace culture.
• Focus on teamwork and collaboration.
• Dedication to customer experience and service quality.

Inclusivity and Accessibility

The University of St Andrews Students’ Association is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds. While successful candidates will always be recruited on merit, we particularly aim to include applicants with disabilities, from BAME backgrounds, and those with diverse sexualities or marginalised gender identities.

Pay: £24,220.00-£25,240.00 per year

Experience:

• Hospitality: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person