Public Relation Officer (PRO)

Public Relations Officer (PRO)

Role Summary

We are looking for an experienced Public Relations Officer (PRO) with strong knowledge of UAE government authorities, immigration procedures, labour regulations, Emiratisation requirements, company licensing, and government-related documentation.

The PRO will be responsible for managing and coordinating government transactions, employee visa and immigration processes, labour-related matters, company and employee documentation, and maintaining effective relationships with relevant government authorities to ensure smooth and timely completion of official procedures.

Key Responsibilities

1. Government Authority Coordination

• Manage and coordinate transactions with relevant UAE government authorities, including:
• MOHRE – Ministry of Human Resources & Emiratisation
• GPSSA – General Pension and Social Security Authority
• ICP / Immigration
• GDRFA, where applicable
• NAFIS / Emiratisation-related authorities
• Economic/Business Licensing Authorities
• Municipality and other relevant government departments
• Stay updated on changes in UAE labour laws, immigration regulations, Emiratisation requirements, and government procedures.
• Develop and maintain professional working relationships with government representatives and relevant authorities.
• Follow up proactively to ensure government transactions are completed within required timelines.

2. Visa & Immigration

• Handle end-to-end employee visa and immigration processes, including:
• Employment entry permits
• New visa applications
• Visa renewals
• Visa cancellations
• Status changes
• Emirates ID-related processes
• Medical fitness procedures
• Immigration documentation
• Coordinate with employees, HR, PRO service providers, and government authorities to resolve visa-related issues.
• Maintain accurate records of visa validity, expiry dates, cancellations, and renewals.

3. MOHRE & Labour Matters

• Manage MOHRE-related transactions and documentation.
• Process employment contracts, work permits, labour cards, amendments, renewals, and cancellations.
• Support the company in maintaining compliance with UAE labour regulations.
• Handle labour-related government inquiries and follow up on pending applications.
• Assist HR with employee-related government requirements and documentation.

4. Emiratisation & NAFIS

• Coordinate Emiratisation and NAFIS-related requirements.
• Monitor Emiratisation compliance and applicable government requirements.
• Maintain accurate records and documentation relating to Emirati employees.
• Coordinate required registrations, submissions, and follow-ups with relevant authorities.
• Keep management informed about upcoming compliance requirements and deadlines.

5. GPSSA & Employee Registration

• Manage employee registration and related transactions with GPSSA, where applicable.
• Coordinate pension and social security documentation for eligible UAE national employees.
• Ensure required employee information and supporting documents are submitted accurately and on time.
• Follow up on registrations, amendments, and other government requirements.

6. Company Licenses & Government Documents

• Manage and coordinate company licence renewals and government registrations.
• Monitor expiry dates of trade licences, establishment cards, permits, certificates, and other official documents.
• Coordinate renewals and amendments with relevant authorities.
• Maintain a comprehensive tracker of all company licences, permits, and government documentation.
• Ensure documents are renewed before expiry to avoid penalties or operational disruptions.

7. Government Relations & Issue Resolution

• Build and maintain professional relationships with relevant government departments and officials.
• Follow up on pending or delayed government transactions and resolve procedural issues.
• Use strong knowledge of government processes and professional relationships to facilitate timely completion of legitimate company transactions.
• Escalate complex or sensitive government matters to management when required.
• Represent the company professionally when dealing with government authorities.

8. Documentation & Record Keeping

• Maintain organized records of:
• Employee visas and immigration documents
• MOHRE transactions
• Emirates ID documentation
• GPSSA records
• NAFIS/Emiratisation documentation
• Trade licences and permits
• Government approvals and certificates
• Ensure all documents are properly filed and readily available for audits or official requirements.
• Maintain trackers for application status, expiry dates, renewals, and pending government transactions.

Required Skills & Competencies

• Strong knowledge of UAE government procedures and regulations.
• Practical experience dealing with MOHRE, immigration/ICP/GDRFA, GPSSA, NAFIS and licensing authorities.
• Strong understanding of UAE visa and labour processes.
• Good knowledge of Emiratisation requirements.
• Excellent government liaison and follow-up skills.
• Strong communication and relationship-management skills.
• Ability to resolve government-related issues efficiently and professionally.
• Strong organizational and documentation skills.
• Ability to manage multiple government transactions simultaneously.
• High level of confidentiality and professionalism.
• Strong Arabic communication skills would be an advantage.

Preferred Experience

• 5+ years of UAE experience as a PRO, Government Relations Officer, Government Relations Executive, or similar role.
• Existing professional relationships with relevant UAE government authorities are preferred.
• Experience working with companies having a large employee workforce is an advantage.
• UAE driving licence is preferred.

Education

Bachelor's degree or Diploma in Business Administration, HR, Public Relations, or a related field.

Key Performance Areas

• Timely completion of government transactions.
• Compliance with UAE labour, immigration, and Emiratisation requirements.
• Timely renewal of company licences and permits.
• Accurate maintenance of government and employee records.
• Effective resolution and follow-up of government-related issues.
• Strong coordination with HR, Finance, Management, and government authorities.

Work Location: In person