Public Safety Officer I- Front Gate

Lake of the Pines Homeowners Association (LOP) is accepting applications for the position of a Full Time- Public Safety Gate Officer. Hours include evenings, overnights, weekends, and holidays and this is a 24-hour operation, 365 days a year. The Department is never closed. All shifts are 10-hour shifts, 4 days a week, Thursday - Sunday, 9:30AM - 8PM. MUST BE ABLE TO WORK ALL SHIFTS AS DESCRIBED ABOVE.

Lake of the Pines is a 2,000-home gated private community located in the foothills of Northern California between the towns of Auburn and Grass Valley. Among its numerous amenities, the community boasts of a 230-acre private lake and a 19-hole golf course. We have availability for a Full Time, hourly position with a salary range of $19.88 - $22.61. Excellent benefits including medical, dental, vision and life insurance; vacation and sick leave; 401k and facility use privileges including golf, swimming pool, beaches, parks, tennis, and discounted meals. Background search required following a conditional offer of employment.

Duties and Responsibilities:

• Enforcing LOP rules and regulations, Health and Safety Statutes, and other regulations deemed necessary.
• Ability to diffuse conflict through conversation.
• Controlling access to all of the private gated community.
• Logging in contractors, renters, complaints, keys, bank runs, sewer pump problems, and any unusual circumstances, contact involved parties and authorities when needed.
• Dispatching Patrol Officers to any incoming calls and reports.
• Making entries in daily security department roster: record, in chronological order, significant or noteworthy events/incidents.
• Monitoring all incoming traffic and Police/Fire Scanner Traffic.
• Documenting activities in accordance with specified Association and security department policies.
• Being cognitive and aware of all ongoing activities related to LOP Association.
• When incidents of crimes or accidents occur, assist, protect and investigate activity scene, reporting all information/data. Investigating and submitting reports.
• Being able to perform any task, duty, or assignment within security department as directed.
• Answering high volume of phone calls with customer service-oriented demeanor at all times.
• Able to multitask including typing at the computer, talking on the phone, allowing sponsored guests into the community all at the same time without errors.
• MUST be able and willing to work evening, overnight and holidays shifts with positive and teamwork attitude! All shifts are 10-hour shifts. 4th of July and Halloween holidays are mandatory 12 hour shifts for all team members.
• May also be assigned other duties as needed.

Requirements:

• High School Diploma or general education degree (GED)
• Current PSO (Proprietary Private Security Officer) license required at time of employment; training may be provided, if available.
• Valid California Driver’s License and clean driving record
• CPR/First Aid/AED certified required.
• Customer Service experience with ability to type, answer phones, multi-task in an office-type environment required to be proficient in the guard gate at the entrance of the community.
• At least 2 years' experience in security or public safety desired
• Language Skills: Ability to read and comprehend simple instructions and memos. Ability to write simple correspondence and employ common sense/good judgment in report writing. Ability to effectively present information in one-on-one and small group situations to Association members and public and governmental agencies. Ability to type and spell accurately. Ability to communicate effectively and appropriately with members, guests, and co-workers with a happy, and customer service-oriented attitude and focus.
• Reasoning Ability: Ability to solve practical problems.
• Able to approach or respond to the public with professionalism and emphasis on de-escalation.